Elective Admissions Clerical Officer

4 weeks ago


Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

We are looking for a person that has experience in a customer service environment, is reliable, have a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities.

Check patients details and demographics and ensure that Cerner is updated

On receipt of referral l into the department add all patients to the active waiting list.

Book Pre-op assessment appointments as required

Contact patients to agree planned admission dates updating the relevant systems

Action and monitor healthcare communication

Send confirmation letters to patients

Elective Admissions is a valued service provider to the Trust. We are responsible for the scheduling of patients admission dates for all elective surgery. Our team of 25 admission clerks manage over 90 consultants waiting lists within General Surgery, Orthopaedics, Gynaecology, Urology, Ophthalmology, ENT, Max Fax, General Medicine. Due to an increase in service provision we are looking for an individual with a positive attitude who will work well within the existing team and enable the team to achieve their targets whilst improvements are under taken to provide a quality patient service.

Generate pre-admission lists and pre-operative assessment lists from the Patient

Check on Cerner that the appointment/procedure is still booked just prior to contact being made with patients/carers.

Adhere to the pre admission call process. Input, action all appointment outcomes on the healthcare communications service. Document the outcome of the call and any questions asked by the patients.

Telephone patients/carers to confirm we have their correct contact details and that they will be attending their pre-operative assessment appointment, inpatient or day-case procedures.

Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times.

Contact GP surgeries to obtain correct contact details for patients that we have incorrect information for within our systems.

Inform Elective Admission Clerks of all outcomes of telephone communication with patients so that any cancellations can be replaced to maintain maximum theatre utilisation.



  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work. 37.5...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work. 34...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The main duties of this role are to provide safe, personal and effective care and support to patients, families and service users The post holders will complement the existing team and have excellent interpersonal skills. Appropriate experience would be advantageous, but training and support will be given. Applicants must be self-motivated and reliable,...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. This is a part-time permanent position based at St Peter's Primary Health Care Centre, Burnley. A flexible approach to work is essential with a willingness to work at other Trust sites between the hours of 8am and 8pm as you could be...


  • Burnley, United Kingdom Lancashire County Council Full time

    **Ref** - 187976**Number of Posts** - 1**Grade** - Grade 3.**Salary** - £20812 to £ 21189**Term** - Part-time.**PerM/FTC** - Fixed Term Contract.**Required** - (ASAP to 31/08/2024).**Hours** - 15 hours a week.**Closing Date** - 04/09/2023.- Person Specification (13 KB) Location Burnley Basnett Street Nursery School, Basnett Street, Burnley, Lancashire,...

  • Attendance Officer

    4 weeks ago


    Burnley, United Kingdom Lancashire County Council Full time

    **Ref** - 185949**Number of Posts** - 1**Grade** - Grade 6 SCP 11-19.**Salary** - £24054 to £ 27852**Term** - Part-time.**PerM/FTC** - Permanent.**Required** - (asap ).**Hours** - 27.5 hours a week.**Closing Date** - 02/05/2023.- Person Specification (122 KB) Location The Rose School, Greenock Street, Burnley, Lancashire, BB11 4DT (67 on roll) Tel: 01282...


  • Burnley, United Kingdom Lancashire County Council Full time

    **Ref** - 184680**Number of Posts** - 1**Grade** - Grade 3 SCP 3-4.**Salary** - £20812 to £ 21189 Term time plus 1 week / Variable hours (min 16.00)**Term** - Full-time.**PerM/FTC** - Permanent.**Required** - (ASAP ).**Hours** - 37.00 hours a week.**Closing Date** - 01/02/2023.Location Holly Grove School, Burnley Campus, Barden Lane, Burnley, BB10 1JD...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job summary Applications are invited for the role of Senior level (ST6-7 or post CCT) Clinical Fellow in Women's Health to commence as soon as possible for a fixed term period of 6 months. The post is primarily based at Burnley General Hospital There is an on call commitment on the 2nd on call rota which has a 1 in 9 frequency, this is a full shift...

  • Frontline Assistant

    4 weeks ago


    Burnley, United Kingdom Lancashire County Council Full time

    Salary £23,114 - £23,893 per annum Pro Rata | Permanent, 416 annualised hours | Burnley Registration Office | **We are currently recruiting ** A **Frontline Assistant **to work at **Burnley Registration Office, **providing clerical, administrative and technical support relating all aspects of the Lancashire Registration Service. This is a permanent 416...

  • Frontline Assistant

    4 weeks ago


    Burnley, United Kingdom Lancashire County Council Full time

    Salary £23,114 - £23,893 per annum Pro Rata | Permanent, 416 annualised hours | Burnley Registration Office | **International Sponsorship **- this role is **not **open to international sponsorship **We are currently recruiting ** A **Frontline Assistant **to work at **Burnley Registration Office, **providing clerical, administrative and technical...


  • Burnley, United Kingdom Web & Print Media Ltd Full time

    **Business Administration Apprentice Level 3** **Web & Print Media Ltd** **Brief overview of the apprenticeship (350 characters including spaces)** We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers, employees...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Applications are invited for the role of Senior Clinical Fellow in Obstetrics and Gynaecology to commence as soon as possible for a fixed term period of at least 6 months. The post is primarily based at Burnley General Hospital There is an on call commitment on the 2nd on call rota which has a 1 in 9 frequency, this is a full shift rota including blocks of...

  • Booking Clerk

    4 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a demanding workflow which at times can be challenging and working to tight deadlines. Our...

  • Booking Clerk

    4 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Due to increased activity within the Booking Centre we are looking to expand our team. We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a...

  • Booking Clerk

    4 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Due to increased activity within the Booking Centre we are looking to expand our team. We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a...