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Business Unit Support Administrator
3 months ago
Job summary
A new and exciting opportunity has arisen within the Surgical Division for a conscientious and enthusiastic Business Unit Support Administrator. This post will play a pivotal role in the delivery of ENT services by providing high quality person centred care to our patients. This is a new role within ENT and the role contributes towards the improvement of our RTT performance and the management of the ENT PTL.
To ensure patient target lists or inpatient/outpatients are checked/updated daily by liaising with medical secretaries and Choice and Access Department. To ensure that if problems with the above arise, these are brought to the attention of the Support Manager and in their absence the Service Manager.
*Service - ENT
*Hours - Full Time
*Site - Lincoln/Boston/Grantham
*Flexible working hours (Between 8am-6pm)
Main duties of the job
This post is full time at hours a week with the position to be based at either Lincoln, Boston or Grantham (dependent on the successful candidates' preference).
Candidates must possess excellent communication and negotiation skills with tact and diplomacy at all times. Experience of working with people in a patient or customer faced environment and being adaptable to change are essential. Candidates must also possess A level English OR equivalent experience with good written communication. A Foundation Management qualification is desirable as is knowledge and experience of managing access targets within the NHS.
The successful candidate will also have the following skills;
Experience of finding solutions to complex problems Experience of data collection Excellent verbal and written communication skills Adaptable to change Readiness to try new things Ability to understand the importance of governance issues within the TrustThis position is a great opportunity for those who wish to progress in their career or who simply have a passion for ENT. We offer many training opportunities to develop members of staff who want to progress further in the organisation.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated
Job descriptionJob responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you
Person SpecificationQualifications
Essential
A Level English or equivalent level of experience NVQ Level 4 or demonstrate experience in admin procedures/IT SystemsDesirable
Foundation Management Qualification Customer care qualification Train a trainer qualification Advance ExcelPrevious Experience
Essential
Experience of finding solutions to complex problems Experience of developing policies and procedures Delivering training to a wide range of staff Experience of data collection and presentation of information Experience of working with people in a patient or customer environmentDesirable
Managing waiting times target NHS Experience Experience of handling complaints or risk managementKnowledge, Skills, aptitudes
Essential
Excellent verbal and written communication skills Listening, negotiating and report writing skills Ability to communicate effectively at all levels Tact and diplomacy Awareness and Knowledge of the dignity in care agenda. Ability to evidence/demonstrate key values and behaviours in line with the Trust frameworkDesirable
Knowledge of access targets within the NHS Knowledge of trust complaints procedure Knowledge of patient databaseSpecific Requirements
Essential
Ability to work under pressure and as part of a team in a demanding environment Adaptable to change Ability to recognise when to seek appropriate assistance from colleagues Understanding the importance of governance issues within the trust Conscientious in standard of work producedDesirable
Readiness to try new things Excellent understanding of the importance of information and CG