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Senior Patient Referral Coordinator
2 months ago
We are seeking an experienced and enthusiastic Patient Referral Administrator to join our team at the NHS Arden and Greater East Midlands Commissioning Support Unit. The successful candidate will provide administrative support to the Gender Dysphoria National Referral Support Service, promoting good customer service and effective working relationships.
Main Responsibilities- Receive and process referrals for patients on the NHS Gender Dysphoria pathway, ensuring accurate and timely data entry.
- Manage correspondence and maintain data systems, adhering to IG standards and GDPR regulations.
- Provide administrative support to the team, including typing, operating databases, and other Microsoft applications.
- Review incoming referrals to ensure all relevant information is provided, enabling onward referral.
- Work collaboratively with the team to manage telephone calls and emails from patients, carers, and NHS professionals.
We are a multi-award-winning organisation that values diversity and promotes an inclusive workplace. We believe in investing in our people and providing opportunities for growth and development.
Benefits- Competitive salary with annual pay reviews
- Generous annual leave entitlement starting at 27 days
- Membership of the NHS Pension Scheme
- Flexible working and family-friendly policies
- Access to salary sacrifice and discount schemes
- Employee assistance and occupational health services
- Education to NVQ 3 level or equivalent qualification
- Significant experience in an administrative environment, working with computerised data systems
- Excellent communication and customer service skills
- Ability to work effectively as part of a team and maintain confidentiality
- Flexibility and adaptability to meet deadlines and targets
