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Head of Brand Delivery
3 months ago
Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.
Due to continuing growth and development of Merlin's attractions and brands on a global scale, we are looking for a Head of Digital Delivery to join our Technology on a Fixed Term Contract basis.
The role will be based at our London South bank office, with a hybrid element for those looking for more flexibility.
The purpose of this role is to deliver all the digital, data and technology aspects of the New IP programme, working with the programme team, Merlin Digital and Data (D&D) team, a wide supplier ecosystem and our New IP partners.
They will ensure that the digital outcomes or specific solutions are delivered on cost, time and quality.There are likely to be two main categories of digital/tech solution:
a) the "baseline" solutions, covering the basics we would expect to be in any attraction such as core infrastructure, ticketing, payment, signage, kiosks etc; Partner with the Creative team to achieve commercial and visitor targets.
Establish brand and experiential success criteria.
Understand and implement baseline components (infrastructure, admissions, payment systems, kiosks, digital signage, guest identity, etc.).
Support and Innovate:
Assist the Head of Creative Technologies (HoCT) in building Proof of Concept solutions for new locations.
Collaborate with the New IP Programme Manager to create a digital delivery timeline.
Design, procure, and mobilize delivery systems for New IP digital solutions, including Merlin Technology, Data, and Product teams, third-party ecosystems, and IP vendor roles.
Manage delivery programs, budget adherence, and risk within the overall programme frameworkDeep expertise in complex physical/digital programme delivery, using agile methodologies
Strong stakeholder management, communication and influencing skills
Experience of running a programme against a backlog of wider transformation – adept at taking pragmatic decisions to ensure the programme delivers, while staying aligned with the longer-term organisational direction of travel
We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you're already fantastic and want to become even better (our magic can help here).
Benefits include Pension, Life Assurance, discretionary company bonus, 25 days' holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
