Reservations & Events Coordinator
7 days ago
To create a working environment that supports your team members and the hotel in order to deliver an outstanding customer experience.
All work is carried out in line with the hotel's guidelines, sales business plan, budget and
iNUA Collection corporate guidelines and service concepts.
Main Responsabilities_
- Complete all required reports in the required timeline.
- Pass on any referred/sales leads to the sales department, or to the Sales and Marketing team in a timely manner and to assist in sales activity as required.
- Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- Must be customerfocused and serve as the main point of contact from the beginning of the preevent phase, during the event and throughout the postevent phase.
- Create the initial interest in the hotel and logging in the Hotsoft the inquiry or booking.
- Maintain the Conference and Christmas Database.
- Coordinate and manage communions, confirmation, Mother's Day and Christmas Party bookings and other shared events as per the department's planning.
- Deposit Payments and billing arrangements.
- Drawing up and dispatching contracts for business
Requirements for the role_
- Excellent guest care skills and awareness
- Commercial awareness
- Flexibility
- Great interpersonal skills
- Excellent Communicator
- Problemsolver
- Organisational ability
- Recognised qualification in Sales and Marketing desirable
- Previous experience in a similar position
Benefits of working with us:_
- Continuous training and opportunities to develop and progress within the company
- Employees recognition programmes.
- Friends and Family Special Rates.
- Employee Health & Wellbeing.
- Employee assistance programme free confidential helpline
- Paid Maternity /Paternity leave
- Group pension scheme
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Onsite parking
- Wellness programme
Schedule:
- 8 hour shift
Application question(s):
- What are your salary expectations?
Work Location:
In person
Application deadline: 24/05/2023
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