Facilities Management Coordinator

5 months ago

Newry, United Kingdom CSR Full time

**Role: Facilities Management Coordinator**

**Location: Newry**

**Salary: £24k**

CSR are currently working with one of Ireland's Leading Facilities Management Companies. The team pride themselves on providing 24/7 exceptional maintenance services to all our customers ensuring NBS and clients requests, and needs are met.

You will co-ordinate Planned PPM & Reactive Maintenance work via internal management software and client’s own management platforms.

This role based in their Newry HQ and is fast paced and will be ideally suited to someone who thrives on being busy Customer service never stops and our whole company is built on providing exceptional service - all the time.

In return, you will work in a supportive environment that genuinely cares about your personal and professional development. With all the benefits associated with a leading employer you will avail of enhanced holiday entitlement, flexible working, hybrid working, private medical insurance.

**Duties**:

- To schedule all reactive and planned works to either in-house engineers or via established sub-contract network
- NBS bespoke system and client portals to be kept up to date with all relevant information on each job ensuring the jobs are sitting at the right status and all costs and communication is recorded
- Ensure all jobs are completed and meeting client SLAs
- Clients are updated on a regular basis with current situation of job
- Ensure client needs are met on all aspects of the job
- Ability to source new contractors within the UK & ROI market
- Strong negotiating skills when dealing with sub-contractors and clients
- Monitoring contractors and checking that the work assigned to them is completed in a satisfactory manner
- Ensuring correct costs are against each job. Cost awareness needed and attention to detail
- Margin awareness and Cost Control
- Ensure highest margin is being obtained on each job
- Weekly Margin Figures will be set for you and must be achieved
- Deal with clients and sub-contractors in a professional and prompt manner
- Escalate issues with specific jobs, clients, or engineers promptly
- Deal with emergencies as they arise
- Respond promptly to client enquiries
- Creation of weekly progress and other operations reports
- KPI’s will be assigned to you and discussed at progress meetings
- Operations Training Folder - This folder is regularly updated, and you must ensure you are constantly reviewing the guidance documents
- Ad-hoc duties assigned by Managers
- Deal with higher value jobs and achieve the highest margin possible
- Deal with escalations on your account
- Producing reports as required
- Weekly phone calls to customers to maintain relationships
- Be aware of aged jobs on your account and ensure this is being dealt with on a weekly basis
- Ensure off site support team is being used by your team

**Essential Criteria**:

- Right to work within the UK
- At least 2 years’ experience working in an office environment
- Knowledge of all Microsoft platform
- Strong IT skills with the ability to learn and adapt to new systems
- Excellent written and verbal communication skills
- Strong attention to detail with good decision making / judgement skills
- Strong Customer Service skills
- You should be self-motivated, and results orientated
- GSCE English and Maths grades C or above
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and strong negotiation skills
- Ability to work under pressure, organize and prioritize responsibilities

**Desirable Criteria**:

- Previous experience of Construction industry would be an advantage
- Demonstrates success in building and growing new and existing accounts

**Benefits**:

- Company Events
- Pension
- Free on-site parking
- Private Medical Insurance that includes Health and Wellbeing assistances (on completion of probation period)
- Free Tea and Coffee
- Brand new office/headquarters
- A wonderful new outdoor and indoor break space area with sofas
- 5 min car drive or 10 min walk to city centre and Tesco’s if you want to pop out for lunch
- Local tow path on our doorstep to enjoy peaceful walks during your break
- Dress down Fridays
- 20 days holidays and 10 bank holidays
- Holiday leave entitlement increased with length of service
- Birthday leave off
- A Self Care Day for yourself
- 3 Sick days per year
- Competitive salaries

INDNI

For more information or to discuss in confidence, please contact Kim at CSR on 02892 627488. Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

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