Customer Care Administrator

1 week ago


North Shields, North Tyneside, United Kingdom Northumbria Primary Care Full time
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.


We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills.

You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice.

Ensure all referrals are sent via the appropriate method i.e e-referral system.

Deal with requests for access to medical records.

Managing the practice generic in box and other electronic messaging systems.

Dealing with telephone calls from patients and third parties as appropriate.

Working in a busy reception team dealing with patients face to face and on the telephone.

All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.

Taking meeting minutes as required.

Undertaking other reception and administrative duties.


Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.


Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group.

We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

To answer telephone calls & respond to all enquires directing the public as appropriate.

To provide admin support to nursing & clinical staff.


To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.

To provide non clinical advice to patients, relatives, the public and internal & external agencies.

Responsible for the ordering & maintenance of stock levels clinical & non-clinical.


To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as appropriate.

The job requires a broad range of tasks and offers general admin and secretarial support to the team.

To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.


To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.



  • North Shields, North Tyneside, United Kingdom DFDS UK & Ireland Full time

    Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Care Specialist on a Fixed Term Contract.Be part of the movement - and play your...


  • North Shields, North Tyneside, United Kingdom CarSupermarket Full time

    We will offer you:- £26,000 salary and the potential to earn a realistic OTE of £35,000 6 weeks annual leave (rising with length of service) Training and career development Pension and health care scheme Cycle to Work scheme Employee of the Month Awards Free parking, tea, and coffee Paid social events Access to dedicated mental health and wellbeing...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    A vacancy has arisen in the Nursing, Midwifery and Allied Health Professionals Education and Development Teams for an administrative assistant to provide a general clerical and administrative service in support to the multiple teams and professionals within the service.The post holder will use a range of communication skills, including written and oral...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for a patient care advisor to join the contact centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.We are looking for a highly motivated, enthusiastic and conscientious individual to work...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen to join a small team supporting undergraduate medical students within Northumbria trust. This is an integral role providing support, timetabling and coordination of clinical opportunities and teaching for medical students. Excellent attention to detail and outstanding customer service skills are required.There are 3 posts...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    To provide an efficient administration and clerical service to unit staff, visitors and patients for CAMHS attenders. To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals. To facilitate good communication with other teams involved in patient care....


  • North Shields, North Tyneside, United Kingdom The Salvation Army Full time

    Location: North ShieldsHours: 21 per week (3 Days)Contract: PermanentInterview Date: 10 Jan 2024One of the UK's most inspiring and best-known faith-based organisations is looking for Divisional Administrative Support. The successful applicant will provide administrative duties in support of the functions of the North East Divisional Headquarters and will be...

  • Care Worker

    1 week ago


    North Shields, North Tyneside, United Kingdom Be Caring Full time

    Do you have experience working in care and providing community support?We have an excellent opportunity for an experienced Care Worker to join Be Caring._Applicants must be based in __North Tyneside__, UK._You will be recruited to a dedicated care team operating in:Chirton, North Shields (NE29)Pay: £11.50 p/hr (drivers) / £10.75 p/hr (walkers) Mileage 40p...

  • Receptionist

    1 week ago


    North Shields, North Tyneside, United Kingdom Northumbria Primary Care Full time

    We are looking to recruit a friendly, motivated and professional medical receptionist to join our team at Spring Terrace Health Centre to work within our reception area.You must be able to prioritise workload without supervision and have good organisational and IT skills. You will be required to answer telephone calls, respond to all enquiries, direct the...

  • Care Assistant

    2 weeks ago


    North Shields, North Tyneside, United Kingdom Be Caring Full time

    Our Values: Be Kind, Be Safe, Be the Best You Can Be, Be Happy, Be Involved, Be Proud Are you the kind of person that demonstrates our values in everything you do? Our Vision "is that our local communities have the opportunity to achieve their fullest potential in all aspects of life." Do you want to have a positive impact on people's lives...

  • Administrator

    2 weeks ago


    North Shields, North Tyneside, United Kingdom Orbis Support Full time

    We are looking to recruit a part-time administrator to work within our busy office based in North Shields. Main duties will be to assist the office manager and to support all service leaders as and when required. A good knowledge of working in a health and social care environment is essential.Hours of work - 30 hours a weekDays of Work - Flexible working...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for a patient care advisor to join the contact centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.We are looking for a highly motivated, enthusiastic and conscientious individual to work...

  • Fleet Administrator

    1 week ago


    North Shields, North Tyneside, United Kingdom Nigel Wright Group Full time

    The OpportunityNigel Wright are delighted to be exclusively supporting Vehicle Lease and Service with their search for a Fleet Administrator to join their North Shields Head Office.As a leading Fleet Management and maintenance company, VLS operates a fleet of more than 5,000 assets including van and company cars and has a team of specialist engineers based...


  • North Shields, North Tyneside, United Kingdom Celestial Roofing Ltd Full time

    _About Us_Founded in 2016, here at Celestial Roofing we specialise in Built Up Felt Roofing. Our goal is to provide our customers with a professional end product, as well as maintaining a high end customer experience.- Job Overview:_We are seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you...


  • North Shields, North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has a risen for a motivated and dynamic individual to join our administrative team working in Postgraduate Medical Education within the Trust.Full Time Position 37.5 Hours Per Week, position located at North TynesideWe are looking for an organised and flexible person who enjoys working in a very busy, challenging environment who can...

  • Office Administrator

    2 weeks ago


    North Shields, North Tyneside, United Kingdom Fieldway Group Full time

    To provide a professional administrative and Customer Service function while ensuring office procedures and duties are completed in a timely and efficient manner. The role requires the ability to prioritize work and work under mínimal supervision.The duties of the Office Administrator will be to carry out the following tasks, this list is not exhaustive:To...

  • Care Assistant

    2 weeks ago


    North Shields, North Tyneside, United Kingdom Be Caring Full time

    Applicants must be based in Tyneside, UK._Do you have retail experience? Enjoy working in a customer facing role but want to try something new? A career in care could be perfect for you.Pay:£11.00 p/hr (drivers) - £10.50 p/hr (walkers) Mileage 40p per mile Fulltime & ParttimeBonus schemes: up to £450 new starter, £300 Refer a Friend, £250 annual bonus,...

  • Care Assistant

    2 weeks ago


    North Shields, North Tyneside, United Kingdom Be Caring Full time

    Applicants must be based in Tyneside, UK._Do you have retail experience? Enjoy working in a customer facing role but want to try something new? A career in care could be perfect for you.Pay:£11.00 p/hr (drivers) - £10.50 p/hr (walkers) Mileage 40p per mile Fulltime & ParttimeBonus schemes: up to £300 new starter (based on hours worked), £300 Refer a...


  • North Shields, North Tyneside, United Kingdom Be Caring Full time

    _Be a Care-Giving Day-Maker_:_Our Mission "Is to be care-giving day-makers, hope-builders, smile-givers, life-changers, community-warriors with the will to make a difference." Join our dedicated community team and help us to enrich the lives of others.__Join our dedicated community team today_:We are recruiting a minimum of 4 full-time or 8 part-time...


  • North Shields, North Tyneside, United Kingdom The Tech Team Full time

    Business Administration ApprenticeshipYour role will be to support the development of the business by ensuring all administration tasks are completed in a timely manner.The Role: To provide general administrative support to all business services. Answering inbound calls on behalf of multiple clients. Message taking on behalf of multiple clients. Making and...