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Business Support Officer
3 months ago
Responsible for the end to end processing of patient referrals, appointments and test results from multiple sources and channels against key performance indicators.
This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
Liaison with Clinical Team and Premises to manage Clinic and Clinician Rotas incorporating cover for annual leave, Peer Review Sessions and Training Sessions and ensuring all staff and sub-contracts are aware of any changes in the usual Schedule i.e.
nurses, cleaners, reception cover.
Utilise key systems and reports to manage patient waiting times, back end processing of systems / tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand.
Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
