Practice Administrator

2 weeks ago


Chesterfield, Derbyshire, United Kingdom Whittington Moor Surgery Full time

MAIN RESPONSIBILITIES Receiving patients Greeting and receiving patients who arrive for appointments and making sure that they see the correct doctor at the correct time.

Dealing courteously with patients queries and requests. Making Appointments Making appointments for patients with the doctors, nurses and all other primary care staff. Answering the Telephone Making appointments, helping patients and taking messages.

Communication Ensuring that accurate messages are recorded and delivered to the correct person. Attending practice meetings. Workflow and Tasks Using SystmOne, deal with workflow and tasks on a daily basis. Filing Filing patient records and retrieving the records when necessary.

Home Visits Recording requests for home visits, ensuring that all requests are passed to the relevant doctor. Morning Post Mark up and distribute post ready for Scanning. Scanning/Data Entry Scan letters into patient records and enter relevant data onto the computer system. Practice Statistics Collecting and recording practice statistics for audit purposes.

New Technology It is essential that all members of staff undertake relevant training as requested. To carry out general clerical duties, including filing, photocopying, laminating and the use of other equipment as required.

Perform any other appropriate duties as may be delegated from time to time by the Practice Manager or Deputy Practice Manager.

Health and Safety Assisting with regular safety checks and reporting any problems.

Security Opening and securing the practice premises and keeping them tidy.

Staff Appraisal A staff appraisal procedure is in operation at the surgery and all staff are required to participate annually.

Staff Training It is essential that all members of staff attend training courses or undertake relevant training as requested. Prescriptions Taking requests from patients for medication either by post or online via patient online request or MOL.


Issuing repeat prescriptions electronically Dealing with prescription queries Performing prescription call backs Some care co-ordinator duties which will be discussed at induction This job description acts as a guideline to the responsibilities of the post holder and will be reviewed in consultation with the post holder and amended to meet changing professional and service needs.


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