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Operations Assistant

3 months ago

Chesterfield, Derbyshire, United Kingdom Welbeck Road Health Centre Full time

WELBECK ROAD HEALTH CENTRE

1 Post Title:
Operations Assistant

2 Reports to:
Business Partner

3 Accountable to:
Partners

4 Employer:
Welbeck Road Health Centre

5 Hourly Rate:
See Contract

6 Job Summary


Reporting to the Business Partner, the role will provide administrative support in all aspects of operational management at Welbeck Road Health Centre.

The

7 Main Duties and Responsibilities

  • Broad and varied operational duties in line with the Practice needs and as determined by the Business Partner and Assistant Practice Manager.
  • HR administration.
  • Building and estates administration.
  • CQC-related administration.
  • Complaints liaison.
  • Contractual administration.
  • Day-to-day operational support to the Practice.
  • Minute-taking.
  • Any other delegated duties considered appropriate to the post.

WELBECK ROAD HEALTH CENTRE

8 Competencies:

Communication

  • Produce good quality written communication to internal and external bodies
  • Understand key working relationships for the role and ensure effective communication channels are in place.
  • Actively contribute to a culture of positive communication.
  • Adapt communication style and approach to address the needs of the recipient.

Decision Making

  • Reviews decisions in light of new information and changing circumstances.
  • Acts in a manner consistent with expected organisational values and behaviours.

Contacts and Relationships

  • Positively engage with colleagues and act as advocate for the Practice.
  • Engage effectively with relevant organisations and stakeholders on behalf of the
Practice as necessary.

  • Able to quickly develop relationships and trust.
  • Demonstrate a nonjudgemental approach.
  • Maintain high levels of confidentiality.

Planning and Organising

  • Prioritise and plan work effectively to deliver planned outcomes and objectives.

Creativity and Innovation

  • Able to articulate ideas and suggestions for new ways of working that will ultimately improve performance and practice delivery.

Personal and staff development

  • Take on specific projects/adhoc tasks as agreed.

9 General Duties
In addition to the key job responsibilities detailed in this job description all employees are expected to comply with the general duties detailed below:

Infection Control

WELBECK ROAD HEALTH CENTRE

  • To maintain a clean, safe environment, ensuring adherence to the Practice's standards of cleanliness, hygiene and infection control.

Governance and Risk

  • To actively participate in governance activities, to ensure that the highest standards of care and business conduct are achieved.
  • Ensure that patient confidentiality is protected at all times.
  • To comply with Information Governance policy and undertake IG training as required.
  • Ensure that accurate records of work are kept and for making entries into and managing all records effectively in line with the appropriate policies and procedures in order to meet legal, regulatory and accountability requirements.

Health and Safety

  • To take reasonable care to prevent injury to themselves or others.
  • To cooperate fully in discharging the Practice policies and procedures with regard to health and safety matters.
  • To immediately report any shortcomings in health and safety procedures and practice.
-
Equality and Diversity
Operate at all times from an inclusive values base which promotes, recognises and respects diversity.
-
Estates and Facilities


Monitor, and where possible, maintain and improve environments to ensure they are fit for purpose and protect the Practice's reputation.

-
General Policies Procedures and Protocols


To comply with all Practice policies, procedures and protocols and to be responsible for keeping up to date with any changes to these.


JOB REVISION
Health Centre.

WELBECK ROAD HEALTH CENTRE

Sarah Fillipich, Business Partner

(June 2023)

Job Type:
Part-time

Part-time hours: 15-20 per week

Salary:
£11.00 per hour

Benefits:

  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Chesterfield: reliably commute or plan to relocate before starting work (preferred)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 19/07/2023

Reference ID:
Operations Assistant June 2023