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Senior Pensions Administrator
1 week ago
Role overview:
To ensure that a professional and efficient administration service is provided to our membership in accordance with BTPSA service contracts and agreed administrative procedures.
Main tasks & responsibilities:
- Support the Team Leader to ensure work is well planned and organised within the team and is accurate, timely and of the right quality.
- Work closely with Pensions Administrators, which involves checking work, validating data and providing support on difficult cases.
- Ensuring Quality Management processes and procedures are being fully complied with and suggesting improvements when they can be improved
- Recording quality checking results to help identify common issues, understand root causes and make changes to existing training or processes
- Providing feedback to administrators on any errors observed during process checking, providing guidance on necessary corrections
- Authorise system amendments, data updates and member record amendments.
- To provide technical and practical support to the team.
- Advise and liaise with external organisations/clients on scheme member benefit entitlements.
- Specific additional roles dependent upon the team on which they are working.
- Develop and maintain an indepth knowledge of team specific processes including pension scheme rules and procedures.
- Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
- Supporting and contributing to continuous improvement activities within the business, with a focus on removing waste and improving processes to give a better member experience.
- Other duties, as required.
They must be able to work effectively as part of a team, to guide or coach colleagues to provide quality outcomes and provide feedback on individual and team performance.
They should have the ability to promote quality and must have strong customer focus together with excellent communication skills.ESSENTIAL Experience/Skills:
- Have a working knowledge of: Scheme rules and practices, HMRC rules and regulations, Pensions and related employer legislation
- Ability to coach and support members of the team
- Indepth knowledge of all Microsoft Office software
- Word, Excel, PowerPoint and Outlook
- Ability to organise work to ensure focus on key priorities and maintain service levels
DESIRABLE Experience/Skills:
- Experience in pension administration software products
- Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
- Educated to A level with strong English Language and Mathematics at GCSE level (grades C to A*)
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chesterfield, S41 8NR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work in the office at least 3 days per week?
Experience:
- pensions administration: 3 years (preferred)
Work Location:
Hybrid remote in Chesterfield, S41 8NR
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