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Clinic Support

3 months ago


Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

Job summary

We are looking to recruit a Clinic Support and Results Clerk to support the Liverpool HIV & Blood Borne Virus team in Axess Sexual Health .

The HIV & Blood Borne Virus team are currently housed in The Linda McCartney Centre on the Royal Liverpool Hospital site. We anticipate the service will move to a new city centre location when Axess Sexual Health services in the Linda McCartney Centre and The Beat integrate in the next 12 months

The team provides treatment and care for people living with HIV based in Liverpool and beyond. Our patients have adverse range of backgrounds including the LGBTQI community, people from Black and ethnic minorities including those seeking asylum in this country. The successful candidates will be committed to contributing to the high quality care offered to all our patients including providing a non-judgemental, respectful and caring service.

This is a very exciting time for sexual health services in Liverpool with a number of innovations to be implemented alongside these developments with the aim of providing world class services.

Our ideal candidate will have experience of using Electronic Patient Record Systems and databases, working with clinical staff at all levels and have excellent customer service skills.

From 4th April 2024 the minimum salary requirement for a skilled visa increased to £23,200. We strongly encourage applicants who require sponsorship to review the eligibility criteria at

Main duties of the job

To undertake this role you will have experience of using Electronic Patient Record Systems, working with databases and data entry and will have excellent customer service skills.

You be liaising with patients and health care professionals and will be able establish a good rapport and professional relationships with others.

You will commonly deal with information of a personal and sensitive nature and you will be expected to adhere to the highest standards of confidentiality in the course of your work.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Job description

Job responsibilities

See attached documents:

Liaising with patients and health care professionals with regard to appointments and results by telephone and email.

Recordkeeping and data entry.

Supporting the smooth delivery of the service and patient care

Person Specification

Qualifications

Essential

GCSE English Language & Maths or equivalent RSA 2(or equivalent) Typing/WP ability

Desirable

Ability to produce documents to a high standard

Experience

Essential

Demonstrable previous document/system control experience

Desirable

Knowledge of NHS and/or Project Management environment advantageous PRINCE 2

Knowledge

Essential

Thorough understanding of MS Office software packages, including Microsoft Outlook Excellent knowledge and understanding of MS Word and associated packages. Must possess fast accurate typing skills

Desirable

Advanced Word, Excel, Powerpoint, Database Management Project Office software, MS Project Standard

Skills

Essential

Ability to work within a high pressure environment, and have the ability to multi task

Other

Essential

Excellent interpersonal skills, the ability to communicate effectively with all members of the Project Team and the Trust, and externally with project advisors Must be a self-start who will approach tasks in a co-ordinated manner and with sensitivity, thus ensuring tasks are completed efficiently and on target, with minimum supervision Must have an excellent telephone manner