Nhs Receptionist

2 weeks ago


Solihull, Solihull, United Kingdom Hampton Hill Medical Centre Full time

Job Summary:

-
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner
:

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Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Administration:

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To have a thorough knowledge of all Practice Procedures
:

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To work in accordance of Written Protocols
:

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Filing, Photo-Copying and E-Mailing
:

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Contacting patients via Telephone, Text or E-Mail for Appointments
:

-
Registering New Patients
:

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Call/Recall for QOF Targets
:

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Completing tasks in an organised and timely manner.

Reception:

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Checking Patients in and helping with any queries they may have
:

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Handing post, prescriptions, sample kits etc, to patients and checking their names and addresses
:

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Dealing with Prescription Requests
:

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Opening/Closing of Reception Front Desk when necessary.

Telephones:

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Ensure the Telephone is answered in a timely and polite manner
:

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Process Appointment Requests for today/future appointments
:

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Manage calls from Hospitals and third party organisations effectively.

Person Specification Qualifications:

-
Essential GCSE Grade A
C in English and Maths or Equivalent:

-
Previous experience with the NHS and working knowledge of EMIS Web (Clinical System) will be advantageous
:

-
Disclosure and Barring Service Check.

Job Types:

Full-time, Permanent

Schedule:

  • Monday to Friday
  • No weekends

COVID-19 considerations:
As an NHS GP Practice, we are following all Government Guidelines.

Work Location:
One location

Application deadline: 31/01/2023
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