Reception Administrator

2 weeks ago

Solihull, Solihull, United Kingdom GPS Healthcare Full time

Job Title: Receptionist/Administrative Assistant at GPSHealthcare Primary Care Network (PCN)

The ideal candidate for this position should have experience working in a busy reception or administration environment, along with strong customer service skills.

Main Duties of the Job:

  • Front of House duties: Including desk enquiries, inbound and outbound telephone calls, appointments, prescription queries, letter processing, difficult discussions, general care of patients.
  • Backoffice duties: Including scanning, reports, tasks, letters, and new patient registrations.

About the Company:

GPSHealthcare Primary Care Network (PCN) is a supportive, innovative, and dynamic provider working across 8 sites in the Solihull locality, serving a population of 40,000 patients.

They are committed to finding new ways to support and enhance local healthcare services for their patient population, with a focus on continuous training and development benefitting both the team and patients.

Benefits:

  • 5 weeks holiday including Bank Holidays + Birthday day off (pro-rated).
  • NHS Pension Scheme.
  • Training and development opportunities.

Job Responsibilities:

  • To promptly and professionally handle telephone calls and reception desk queries.
  • To manage appointment requests for various types of appointments.
  • To assist in the administration of patient prescriptions following practice guidelines.
  • To address a wide range of patient queries and refer urgent matters to the clinical team when needed.
  • To update and monitor patient records accurately.
  • To handle patient concerns and complaints professionally.
  • To support clinic appointments and patient care coordination.
  • To collaborate with healthcare professionals and administration teams for patient care.
  • To assist with clerical and administrative tasks as required.
  • To maintain professional public areas and ensure premises security.
  • To handle payments and maintain petty cash records accurately.
  • To be a positive team member and provide cover as needed.
  • To attend meetings, training, and conferences as necessary.
  • To contribute to quality improvement and business objectives.
  • To stay updated on practice information and policy changes.
  • To adhere to practice policies including Equality and Diversity, Information Governance, Confidentiality, and Health and Safety.
  • Perform any other required duties.

Person Specification:

Qualifications

Essential:

  • GCSE Grade A-C in Maths and English (or equivalent).

Desirable:

  • As Level 1 qualification.

Experience

Essential:

  • Reception/Administration experience.
  • Working within a busy environment.
  • Accurate data entry skills.
  • Customer service experience.
  • Working as part of a team.
  • Ability to manage workloads and prioritize tasks.

Desirable:

  • Additional Reception/Administration/Clinical Administration experience.
  • Dealing with confidentiality.
  • Working with the general public.
  • Understanding of NHS procedures.
  • Experience in goal-oriented work.
  • Excellent organizational skills.
  • Ability to work under own initiative.
  • Maintaining relationships with clients.

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