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Care & Admin Coordinator (Triager)
3 months ago
Hours : 37.5 hours a week, Mondays to Fridays
Will be required to work either an early shift (07h00 to 15h00) or a late shift (10h30 to 18h30) to cover Practice opening times. On occasions shifts may differ when covering annual leave.
Tenure: Permanent (subject to satisfactory completion of probationary period)
Location: Lincoln House Surgery (in Apsley and in Highfield )
JOB ROLE
The aim of this role is to streamline the flow of patient's appointments (most of them incoming via an online form), submitted by patients by effectively triaging into respective clinical or administrative services. The post holder will follow the system's Optimisation Flowchart and Protocol. Full training will be provided onsite to ensure the post holder is sufficiently equipped to carry out their duties. In addition, this role will also need to be able to provide cover to the rest of the reception team as and when needed.
JOB PURPOSE
- To effectively manage and triage eConsults.
- To carry out administrative and reception related tasks as delegated by management.
KEY WORKING RELATIONSHIPS
The range of individuals and organisations the post holder has contact with, how regularly and for what purpose:
- Doctors, Nurses, HCA - Daily, where relevant with clinical queries
- Administration & Reception Team - Daily, with all aspects of work
DUTIES AND RESPONSIBILITIES
- Act as directed by other team members.
- Follow practice protocols to ensure consistent and high-quality care is provided to our patients.
- Effectively manage and triage (eConsults)
- Carry out administrative tasks as needs arise. This may include but not limited to: reception, scanning, filing, summarising, coding incoming clinical correspondence.
- Attend any optimisation training as deemed necessary by the Practice.
The abovelistofjob dutiesisnotexclusive orexhaustiveand the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
GENERAL RESPONSIBILITIES FOR ALL STAFF
The post-holder is expected to:
- Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies.
- Attend mandatory training as identified by the Practice.
- Highlight potential development areas.
The post-holder must maintain the confidentiality of information about patients' staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles.
Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
All members of staff have a responsibility to report all clinical and non-clinical accidents, incidents or near-misses promptly and when requested to co-operate with any investigations undertaken.
All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children.
The practice has adopted an equal opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination.
PERSON SPECIFICATION
Essential
Qualifications
- English Language 'O' level/GCSE or equivalent
- Mathematics O Level/GCSE or equivalent
- Computer literacy familiar with a variety of Office software systems
Experience
- Working in a fast-paced office environment
- Experience of working in a GP practice (highly desirable)
Skills / Attributes / Knowledge
- Excellent communication skills
- Knowledge of medical terminology
- Fluency in spoken and written English
- Good written communications skills
- Conscientious and reliable
- Diplomacy and discretion
- Team Player
- Open and friendly personality
- Ability to work under pressure to meet deadlines
- Able to work flexible hours and overtime
Desirable:
Knowledge of medical terminology
We would encourage you to include few lines with your CV telling us a bit about yourself and why you think you would be the right candidate for the role.
Kindly note that due to high volume of applicants we may not be able to respond to applicants that are not shortlisted. Previous applicants need not apply.
Closing date 15th June 2024. Please note that we reserve the right to close the vacancy sooner if we find the right candidate.
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Job Type: Full-time
Pay: £11.44 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 15/06/2024Reference ID: Triager
Keywords : Hemel Hempstead jobs
Closed Date :
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