Outpatient Booking Assistant

1 week ago


Oxford, Oxfordshire, United Kingdom NHS Professionals Full time

Job Title:
Outpatient Booking Assistant hrs per week


Location:
John Radcliffe Hospital, West Wing, Headley Way LG1, Oxford, OX3 9DU


Trust Location:
Oxford University Hospitals NHS Foundation Trust


Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Oxford University Hospitals NHS Foundation Trust is the place for you.


About the Trust


Oxford University Hospitals (OUH) is a world-renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK.

They became a Foundation Trust on 1 October 2015 and believe that this will enable them to work more effectively in partnership with their patients and their local community to provide high quality healthcare.


They provide a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training, and research.


What you'll be responsible for:

  • All Consultants, clinicians and nurses are required to give a minimum 6 week notice period of any clinic alterations. Ensure that any requests outside this period are highlighted to the Outpatient Booking Administrator.
  • This role requires a high level of concentration to be maintained, precise, analytical, accurate detailed work and regular emotional effort when initiating and responding to patients on the telephone and via NetCall.
  • To receive and make telephone calls and take appropriate action/discussion with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
  • Maintaining filing system and other basic office duties.
  • The post holder must exercise judgement to analyse and resolve problems.

You'll learn the following whilst working at the trust:

  • An in depth understanding of the roles and responsibilities involved in working within the NHS
  • Knowledge of the systems used, to effectively complete your role to the highest standard at all times
  • A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

  • System knowledge
  • EPR
  • NHS experience
  • Experience within a similar role
  • Excellent organisational skills
  • Excellent customer service
  • Excellent communication skills
  • Excellent telephone manner
  • Microsoft Office package knowledge e.g., Outlook, Word, Excel
-
Depending on the Trust, you may require variable additional certification and skills._

As a member of NHS Professionals, you have fantastic benefits:


  • Competitive pay rates- work this week, get paid next week
- **Essential support when you need it

  • 24/7 365 days**:
- call us anytime

-
Multi locational:

- work across neighbouring Trusts
-
Manage your shifts and timesheets on the go:

  • access your "My Bank" shift portal anywhere, anytime online or through your smartphone
-
Varied working options to suit your lifestyle:

  • access to the Bank gives you options of ad hoc shifts or longer-term placements
-
Training and development opportunities:

  • Keep up with the essentials and more
-
Build holiday allowance for every shift you work:

  • your work life balance is important to us
-
Stakeholder pension scheme available:

- a flexible future for you and yours

Who are NHS Professionals?


As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.


By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.


Disclaimer
NHS Professionals manage your data, please see our Privacy Notice on our website.

Salary:
£10.37 per hour

Schedule:

  • Monday to Friday

Application question(s):

  • Are you available immediately?

Work Location:
One location

Reference ID: 59110

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