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Customer Service Administrator

3 months ago

Spalding, Lincolnshire, United Kingdom The Staffing Network Full time

The staffing network are a national supplier of recruitment solutions
We are recruiting for a Customer Service Admin on behalf of our Client based in Spalding.

The role involves:

  • Developing and maintaining an understanding of customer specific requirements for order creation
  • Ensuring accurate and prompt discrepancy reporting to the Supervisors & Managers.
  • Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner.
  • Ensures transactions are completed in line with departmental KPIs.
  • Captures customer or internal nonconformances on the relevant system, ensuring nonconformances are kept up to date with the most recent information.
  • Knowledge the customer orders & process the orders accordingly.
  • Liaise with the customer regarding collections dates & times.
  • Advise the customer regarding any shortages or discrepancies when the order is input on the system.
  • Process returns / rejections.

What are we looking for in the person?

  • Ability to communicate effectively.
  • Team player, with the ability to work on own initiative.
  • Proactive approach towards tasks
  • Selfmotivated
  • Ability to demonstrate flexibility when required.
  • Act professionally at all times.
  • Ability to work efficiently.
  • Ability to operate in a fastmoving organization.
  • Flexibility
8 hours per day

Working 3-4 days per week 09:00 to 18:00 / including weekends to accommodate

Salary:
£10.42 per hour

Benefits:

  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Spalding, Lincolnshire: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
In person