Funeral Arranger

About the Role:

Our funeral service teams at Lincolnshire Co-op work diligently to provide a personalized and professional service, supporting the bereaved for over 150 years. Demonstrating empathy and compassion, we deliver the highest standards of service, helping our customers navigate one of the most challenging days of their lives.

As a Funeral Arranger, you will be a key figure in providing a warm, compassionate, and comprehensive customer care experience when it's needed most. You'll often be one of the first points of contact for bereaved clients – advising and supporting them to arrange every detail of the funeral for their loved one to a high standard. Responsibilities will include:

• Effectively planning, scheduling, and coordinating funerals, ensuring that your clients are aware of all available options for products and services.
• Playing a supportive role for your clients, welcoming them for visits, answering their queries, and ensuring a professional and compassionate service is provided to them throughout.
• Coordinating and liaising with internal and external services to ensure a smooth final journey for the deceased, such as masons, ministers, and crematoriums.
• Maintaining relevant digital and paper records, along with other general administrative duties.
• Supporting the preparation of the deceased for their funeral and any prior visitations on request.

About You:

We're not looking for specific experience or qualifications – though experience in the funeral industry or in an administrative environment would be an advantage. However, we'll support you with specialist training from day one. If you're a caring people person with a genuine desire to help others at a time when they need it most, then we'd love to hear from you. You'll need to have a full driving license and demonstrate:

• A naturally caring and professional approach to customer service in any situation.
• Excellent interpersonal skills, able to demonstrate a high standard of professionalism at all times.
• Outstanding organizational and administration skills with a keen eye for detail.
• The ability to work productively and efficiently as part of a team.
• Good literacy, numeracy, and IT skills, as extensive use of technology is required in this role.

Our Funeral Arrangers are expected to sell funeral plans as part of their role. As this is FCA regulated, successful candidates will be required to go through our vetting process, which will include identity verification, criminal background, reference, and credit checks. These checks will be carried out by our partner organization, Ecclesiastical. More information about these checks will be provided at interview.

When applying for this position, you should recognize that the reverent care of the deceased forms a large part of our services, so you'll need to be comfortable in the presence of the deceased and in support of our clients.

Benefits:

This is a great opportunity to develop your career in funerals and make a difference to the lives of our communities. In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro-rata).
• Pension scheme (with up to 12% employer contributions).
• Generous colleague discount rates across our family of businesses.
• Annual discretionary colleague bonuses to reward you for your hard work.
• Free tea and coffee provisions for all colleagues during rest breaks at work.