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Receptionist & Helpdesk Admin

3 months ago

St Annes, Lancashire, United Kingdom ISS Facility Services Full time

Reception & Helpdesk Admin

Lytham
Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed


As Reception & Helpdesk Admin, you will be responsible for welcoming clients and visitors, referring them to the appropriate host and answering questions related to the company.


You will be the first point of contact for the company, dealing with visitor enquiries whilst providing administrative support for Atos & tenant businesses within Ribble House.


Key Responsibilities_**_

  • Greet visitors into the building; determine their requirements in a professional manner. Maintain visitor's registers. Issue passes and deliver Health & Safety brief
  • Check ID badges of all staff entering through reception
  • Management of contractor's induction prior to entering the building
  • Handle guest issues with poise, patience, and a positive demeanour consistently
  • Ability to work with the ISS FM team and onsite contractors as well as internal customers
  • To understand Fire & Safety procedures, taking responsibility for any visitors in reception area and adjacent meeting rooms
  • Reporting and recording of all faults, complaints, and queries from building users via FMS (Facilities Management System)
  • Attend to Helpdesk MB and reply to all enquiries regularly

Professional and personal competencies/qualifications_**_

  • Pro-Active
  • Flexible & adaptable
  • Exceptional verbal communication and client recovery skills
  • Strong customer focus
  • Attention to detail
  • Previous reception/ telephony experience within a similar style environment
  • Must have a good knowledge of Excel, MS Office & Power Point
  • Good working knowledge of FMS desirable but not essential
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
One location

Reference ID: 104746