Receptionist

2 weeks ago

St Pancras, United Kingdom NHS Professionals Full time

**Job Title**:Receptionist

**Location**:St Pancras Hospital, NW1 0P and Forest Road N9 7HD

**Trust Location**:Camden and Islington NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Camden and Islington NHS Foundation Trust is the place for you.

**About the Trust**

Camden and Islington NHS Foundation Trust (C&I) provides high quality, safe and innovative care to our patients in the community, in their homes or in hospital.

We provide services for adults of working age, adults with learning difficulties, and older people in the London area. We currently deliver most of our care to residents in the London Boroughs of Camden and Islington.  However, we also provide substance misuse services in Westminster, and a substance misuse and psychological therapies service to people living in Kingston.

**What you’ll be responsible for**:

- Dealing with incoming telephone enquiries
- Handling patient case files and referrals
- Working in a team of about 5/6 with a senior admin or on duty care professional for support.
- Managing the inbox where referrals will come in and screening them/sending them on to the right departments/clinicians.
- Calling clinicians re referrals and answering general queries.
- Sending text reminders to patients
- Sending clinical letters
- Reception cover

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- Excellent communication skills
- both verbal and written
- Microsoft office skills
- Outlook, Word, and Excel
- Ability to meet deadlines and work under pressure
- Previous admin/reception experience
- Previous NHS experience
- NHS System Knowledge
- RIO (desirable)
- Customer service experience
- This role may require you to show evidence of vocational level 3 qualification or at least 2 years administration experience._

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates
- **work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Temporary contract, Full-time

**Salary**: £12.97 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 68425

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