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HR Admin

3 months ago

London, Greater London, United Kingdom Brook Street Full time
Job Title
Human Resources Administrator
Purpose and role
Responsible for providing professional HR advice and administration support to the company external contacts and partners.

Providing first level advice on payroll, reward, pension, terms and conditions and other HR related queries to employees in accordancewith the companies policies and procedures.

Reports to
HEO (Team Leader)
Standard objectives
" Proactively managing the Service Now inbox on a weekly roster, assigning and flagging issues to relevant colleagues within the Service Level Agreement time frame. Providing advice and guidance on 'quick win' queries on HR matters, from line manager, employees,internal and external stakeholders. Escalating where necessary to EO and HEO support.
" Providing professional advice and guidance on assigned Tier 1 queries relating to all aspects of payroll, pension and HR polices. These include and not limited to new joiners, leavers, staff changes, Maternity/Paternity, sick pay, pension related issues,pay and benefit issues, tax, terms and conditions, and references.

  • To ensure consistency of information, advice and guidance to users of the service
  • To ensure the queries are answered within the agreed Service Level Agreement time frame and user satisfaction is achieved.
  • To record and escalate incidents, issues and cases to HR Advisors and others as appropriate and taking responsibility to escalate in a timely manner.
  • To manage and prioritise own workload on a daily basis by planning and organising by SLA deadlines.
" Input notified changes and maintain accurate records in respect of the job data, position management, line management, personal details and brokered moves within SLA of 5 working day
" To complete pay and pension actions for new joiners and existing staff in the company, within the monthly deadline date to ensure records are accurate and changes are made in time for monthly payroll run.
" Produce any correspondence related to payroll, pay issues, references and other HR Polices, eg half pay and no pay letters following long term absences
" Work with colleagues on a daily basis to ensure adequate cover is provided by the team and that all workload is completed within SLA and provide cover where needed.
" Ensure all personal data is securely stored and a clear desk policy is maintained. Documents and files are stored and protected in line with the Department's data handling procedures
" Provide more general administrative assistance, managing record and including filing, scanning, archiving, document production and scheduling as necessary
" Develop best practice with colleagues by sharing knowledge or experience
" To work effectively as part of a team to ensure provision of efficient and timely support across the business as well as within the team and wider function.
" To adhere to and abide by the Standards and Behaviours set for HR Employee Services Team
" Participate in weekly team discussions, workshops, away days and any other team or corporate event
" To maintain and develop effective relationships with other HR colleagues, Directorates and Other Government Departments to ensure ability to deliver an effective customer service.
This is an outline description of the key responsibilities and accountabilities involved in the job.

This is not an exhaustive list and the post-holder might be expected to undertake any other duties across the HR team, commensurate with the grade and levelof responsibility of this post, for which the post holder has the necessary experience and/or training.

Key Performance Indicators
" Meeting set Service Level Agreement deadlines;
" Positive feedback on quality and timeliness of delivery;
" Compliance with appropriate corporate processes

salary £12.25

temporay - 3 months with possible extension

location - westminster

hybrid role 2/3 days in office