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Customer Service
3 months ago
Sales & Customer Service Assistant
Days:
Monday - Friday
Time: 8:30am - 5:00pm
30 Minute unpaid break to be taken in this period
As a Sales & Customer Service Assistant you will be supporting the Customer Service Manager & Finance & Commercial Manager in maintaining the existing customer base whilst growing the external opportunities.
Job Duties:
- Supporting the Customer Service Manager in relation to service enquiries and day to day running of the customer service desk.
- Supporting the Finance & Commercial Manager in relation to inbound and outbound sales enquiries and supporting the sales process.
- Maintaining and developing relationships with all stakeholders and keep progress uptodate
- Developing and creating documents as per required
- Making yourself familiar on best business practices and techniques for increasing productivity and quality of work
- Identifying prospect key accounts
- Fostering familiar relationships between clients
- Following up on client requirements if tasked to do so
- Finding new clients and promoting sales to them via telesales and offline marketing
- Identifying and prospect key accounts
- Following up on client leads
- Being knowledgeable about products and services offered by the business
- Being aware of market trends, competitors and latest industry news
- Familiar and skilled in all forms of technology, operate a bespoke software systems unique to the compan
y
Personal Qualities
- Self leading in the respect of motivation and continuous accuracy of work
- Assessing own performance and quality of work produced
- Strong administration and communication skills
- Team player
Key Skills and Qualifications:
- Customer Service
- Communication
- Personable
- Sales
- Report Writing
- Microsoft Office
- Problem-Solving
- Independence
- Teamwork
Commencement:
- ASAP
Reporting To:
- Customer Service
- Finance & Commercial Manager
Job Types:
Full-time, Permanent
Salary:
£21,500.00 per year
Benefits:
- Company pension
- Onsite parking
- Wellness programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Port Talbot: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
Reference ID:
CSA/001
Expected start date: 01/03/2023