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Customer Success Executive

3 months ago

London, Greater London, United Kingdom M2 Professional Recruitment Services Ltd Full time

Our client is a leading FinTech player and offers a unique cashflow management solution designed to help business owners grow their businesses whilst enabling them to forget about their cashflow problems.

They are currently looking to bring on a CustomerSuccess Executive to join their growing team working out of their Central London office.


What your day-to-day looks like:

  • Captures and converts new sales prospects that flow through the inbound servicing channel. Upselling of subscriptions to existing customers and crossselling (lead referrals) of invoice finance products.?
  • Resolution of customer issues, including working with internal stakeholders to resolve (Tech support, Credit Risk, Finance, Invoice Finance).
  • The remit of the role operates across both reactive live servicing (inbound) BAU service and proactive (campaign/initiative) based settings.?

Requirements:

  • Prior experience in customer service or customer success role and dealing directly with customers.
  • Experience with consultative selling to customers (upselling or crossselling) via remote channels.
  • Strong people skills / serviceminded.?
  • Driven and resultsoriented individual.?
  • Strong team collaboration skills and ability to influence senior stakeholders.?
  • Emphasis on client delivery and the 'here and now', but with ability to work independently on driving forward continuous improvements.?