Administrative Support Officer

7 days ago


Birmingham, Birmingham, United Kingdom Lynx Employment Services Ltd Full time
Lynx Employment Services are a professional recruitment company based in Attercliffe. Established in 2001, we have provided temporary and permanent staff to many different public and private companies.


We are recruiting on behalf of our client who is looking to recruit an
Administrative Support Officer in the Yardley area of Birmingham.



About the role:

  • Providing support to the Bereavement Officer and Registrar in connection with the general site administration, the booking and organisation of funerals and any appropriate statutory requirements on a day to day basis utilising appropriate computerised systems.
  • Deputising for the Bereavement Officer.
  • Ensuring the Office is open to service users throughout the working day.
  • Supporting the provision of efficient, discreet and personal funeral services.
  • Start and finish times will vary between the hours of 07:00 and 19:00 in line with local rota arrangements which will be determined according to local need.
  • Weekend and Bank Holiday working will be required to work any 5 days in 7 on a rotational basis to support operational requirements at Handsworth or other cemeteries / crematoria operating a weekend/ Bank Holiday Service

Duties & Responsibilities

  • To liaise directly with the public/service users etc., both by telephone and in person in respect of the Burial and Cremation Service.
  • Receiving telephone bookings for burials/cremations and witness scatters, completing the particulars of burial order forms, checking funeral directors confirmation forms for discrepancies, entering of information into booking diaries / computer, noting special requests, preparing and checking details for interment, entering the details into the statutory and other registers and maintaining the statutory documents. Inputting information on the Wesley Music System.
  • Checking the particulars of burial / cremation order forms, entering of information into booking diaries / computer, noting special requests, preparing and checking details for interment / cremation, entering the details into the statutory and other registers and maintaining the statutory registers.
  • Preparing, checking and issuing of declarations, indemnities, transfers of grants and associated registration work. Completion of the Disposal Certificates for return to the Registrar of Births and Deaths. Checking and invoicing of memorial permits. Collation of statistics as required.
  • Leading on funeral services ( burials and cremations) and overseeing burials.
  • Produce a totally accurate daily work sheet for the Cemetery / Crematorium together with certificates for disposal when appropriate.
  • Recording all Cemetery / Crematorium information ensuring fees are calculated accurately and entering up statutory registers and database with total accuracy.
  • Ensuring all documentation is presented to the Medical Referee or equivalent in an acceptable format for checking and for signature.
  • To produce and be responsible for the generation of the Cremation Register.
  • To assist in the promotion and marketing of the service and to ensure that notice boards are updated and VDUs display accurate and up to date information.
  • Produce letters to all applicants, which detail memorial schemes: ensuring that all relevant memorial information including prices are enclosed.
  • Filing all burial / cremation papers and ancillary documentation. Boxing and numbering them for storage.
  • To administer all aspects of computerised and manual system of memorial schemes and assist with the implementation of procedures relating to any new schemes which may be introduced.
  • Responding to all incoming queries with regard to delivery dates / location etc of memorials.
  • Complete orders for memorials and place with contracted suppliers, ensuring delivery and quality complies with contract.
  • To retrieve details and produce reports of the monthly medical referee and organist fees in order for payment to be made.
  • Carry out witness scatters
  • Attend relevant training to enhance job skills.
  • To produce letters, reports forms and charts etc utilising word processing facilities and software packages.
  • To produce instructions for invoices in accordance with the invoice raising process.
  • To be a nominated keyholder for the premises.
  • Any other associated duties that may be necessary for the effective and efficient running of Bereavement Services consummate with the grading of the post.

If you are interested in the role or would like further information, please contact us on

Job Types:
Full-time, Temporary contract

Contract length: 4 months

Salary:
£12.00 per hour

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Administrative: 2 years (required)

Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Reference ID: 403794/)RA

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