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Customer Success Executive

4 months ago

London, Greater London, United Kingdom Socially Recruited Full time

Salary:
up to £25,000 per year

You Must Be Up For Getting Your Hands Dirty By

We are looking for a high-calibre Customer Success Executive who is comfortable working in a high-growth company.

  • Drive our customers' success by working with them to deploy our technology platform to solve their problems
  • Work with our marketing and sales team to meet our customers' expectations to take customer feedback back to the product team to provide the best product for our customers
  • Oversee the customer lifecycle including onboarding, adoption, success and renewal
  • Understand client requirements and be able to upsell solutions
  • Lead client satisfaction and build a strong relationship with the client
  • Drive product engagement by constantly reselling our service offerings
  • Aid clients in achieving their goals by understanding their problems and site setup
Requirements And Desired Skills

  • Proven experience as a Customer Success Executive or similar role, preferably within a start up
  • Exceptional communication skills and the ability to work as part of a team
  • You will be someone who works well in pressure situations and can maintain a clear head to deliver results
  • You should be adaptable either in your approach to working with clients or colleagues to deliver the best outcomes
  • You will have experience managing and taking responsibility for small projects
  • Team and goaloriented.
  • Demonstrated ability to increase customer satisfaction
  • Some project management experience
  • Passionate about our product and ways of working

Benefits:

  • Hybridworking a few days in the office and a couple at home
  • A custommade development plan to stimulate your growth and opportunities within Socially Recruited
  • An inspiring and entrepreneurial work environment
  • An enthusiastic team from whom you'll learn a lot from as well as have fun with
  • Great team socials, including overseas trips
  • Office just by Marble Arch
Your Career Development Path Could Roll Out Towards Lots Of Exciting Opportunities As Our Business Grows

You will be joining a fun, outspoken team with a mix of skills and experience.

  • Profitsharing
  • Bonus scheme
  • Flexible working hours