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Customer Service Representative

3 months ago

Tamworth, Staffordshire, United Kingdom 1 Tech Staffing Ltd Full time
Customer Service Representative
  • Healthcare/MedicalTamworth, Office-BasedUp to £24,000 DOEWe are seeking a dedicated and empathetic Customer Service Representative to join our clients customer care team.
The ideal candidate will possess excellent listening skills, a strong understanding of client needs, and the ability to manage administrative tasks efficiently.

Key Responsibilities:

  • Respond to inbound enquiries from customers.
  • Provide accurate information and resolve issues promptly.
  • Ensure a high level of customer satisfaction through effective communication.
  • Maintain and update customer records accurately.
  • Track and follow up on the status of ongoing tasks and enquiries.
  • Coordinate with other departments to ensure seamless customer support.

Key requirements:

  • Exceptional listening and communication skills.
  • Administrative experience in an office setting is highly desirable.
  • Strong organizational abilities and attention to detail.
  • Ability to understand and empathize with customers needs.

Desirable:

  • Previous experience in a customer service role, preferably within a healthcare or NHS call centre environment.
If you have the desired skillset, please apply for immediate consideration