Client Leadership

1 week ago


London, Greater London, United Kingdom Equus Software Full time

As a key member of our client success team, the Client Success Director is passionate about Global Mobility and technology to help drive client delight and continued loyalty.

From engagement and onboarding, through education, value realisation and innovation, we will need you to bring your Global Mobility, business development and solution consulting experience to our client portfolio to increase adoption, deliver against clear KPIs, and drive growth.

Our aim is to delight our clients by onboarding seamlessly and nurturing their teams, as well as consulting on how the technology can add excellent value to their business.

Delivering this calibre of service is not easy – it takes someone with passion for mobility, a desire to elevate our reputation even further in the industry and an ability to adapt to a constantly changing landscape.

Lead and motivate multifunctional teams delivering consultative, value-based solutions projects to effectively get the client what they need now, and help them strategically in the future
Workshop and demo Equus Software solutions in a tailored way to deliver enhanced value to the Client's programme, resulting in effective cross-selling and up-selling
Collaborate with our sales and marketing team to optimise messaging, support onboarding and client support in RFI and RFP presentations, continuing throughout the relationship lifecycle
Support client questions around Data Privacy, System Security, and functionality / solutions
Build and maintain an excellent network of relationships at the executive, leader, and manager level of clients through regular contact and discussion of business needs throughout the relationship lifecycle
Continuously learn about the product line, new features, benefits, and solutions associated with Equus software products and services
Help develop the business case and prioritise client product enhancement ideas and priority lists, effectively representing clients and articulating value internally
Support thought leadership and marketing initiatives such as Client Conferences, industry events and campaigns
Provide testimonials, write blogs, whitepapers, and client case studies to support our marketing on
Support Client Success improvement projects and initiatives
Travel, event and client-facing activities expected for around 50% of the role
Innovative, extremely creative, and constantly looking for ways to improve our processes
Bachelors' degree and minimum of 5 years of Global Mobility experience (in-house, Big4 or equivalent), leadership experience

Nice office, relaxed and collaborative atmosphere with a casual dress code.
You'll be a part of a team that configures software to deliver quickly and effectively.
We have highly competitive salaries and offer great bonuses for exceptional contributors.

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