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1st Line Support Consultant

3 months ago

Leeds, Leeds, United Kingdom Cindercone Solutions Limited Full time

Due to continued growth Cindercone Solutions a forward thinking integration business are now looking for a 1st Line Support Consultant to join on a permanent basis.

If you enjoy problem solving or come from an internal sales admin role then I'm interested in speaking with you.

My client is offering a 4.5 day working week with flexibility for homeworking for upto 2 days per week.

Responsibilities

  • Supporting the integration Magma software
  • Processing new calls logged on our Freshdesk support system
  • Liaising with 2nd line support team
  • Basic SQL queries
  • Project Admin as and when required
  • Software upgrades (training will be provided)
  • Raise licenses and quotes
  • Update Salesforce and Taskray with relevant PO and schedules

Mandatory Requirements

  • Understanding the sales order process
  • Good understanding of end to end support processes
  • Excellent interpersonal skills
  • Experience of basic SQL Server queries
  • Excellent time management skills

Desirable

  • Experience of supporting business critical back office software in a customer facing environment
  • Experience supporting ERP solutions or exposure to them in a user environment.
  • Experience of EDI standards and systems

Employee Benefits

  • 4.5 working week
  • Hybrid working
  • Cash Health Plan
  • Annual bonus tied to company performance
  • Personal development plans

Salary:
Up to £40,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Support: 2 years (required)

Work Location:
One location

Application deadline: 29/04/2023

Reference ID:

SUP