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IT Support Specialist

2 months ago


Leeds, Leeds, United Kingdom BJSS Full time
About the Role

We're seeking a skilled IT Support Specialist to join our team at BJSS. As a key member of our IT department, you'll be responsible for providing first-line technical support to our employees, ensuring they have the tools and resources they need to deliver exceptional results.

Key Responsibilities
  • Provide timely and effective technical support to employees via phone, email, and in-person
  • Install, configure, and deploy PCs and Apple Macs, as well as update internal IT systems
  • Resolve 1st line IT Support requests, including troubleshooting Windows and Apple Mac laptops, and administering Office 365
  • Raise orders for new hardware and software, as needed
  • Perform proactive checking and monitoring of internal IT systems
Requirements
  • Previous Service Desk/1st line experience
  • Knowledge of DNS, DHCP, wired and wireless networking technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • Flexible working arrangements, including remote work options
About BJSS

BJSS is a leading IT consultancy that delivers innovative solutions to clients across various industries. We're committed to providing exceptional service and support to our employees, and we're looking for talented individuals like you to join our team.