1st Line Service Desk Support Specialist
4 days ago
Job Summary
Up to £150 Inside IR35
3 months initially, strong chance of extension
Hybrid Work Arrangement
Fruition IT is seeking a highly skilled 1st Line Service Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch support to our end-users and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Respond to and resolve incoming support requests from end-users in a timely and professional manner
- Monitor ticketing systems to ensure prompt issue resolution
- Provide exceptional customer service and ensure a positive user experience
- Document and track all support interactions and resolutions
- Collaborate with other IT teams to escalate and resolve complex issues
Requirements:
- Experience in a 1st line support role with a strong track record of issue resolution
- Proficiency in a Microsoft environment, including Windows 10/11, Office 365, Exchange, and Active Directory
- Experience with InTune is a plus, but not required
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About Fruition IT:
Fruition IT is a leading provider of IT services, dedicated to delivering exceptional support and solutions to our clients. We are committed to fostering a positive and inclusive work environment, where our employees can thrive and grow.
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