1st Line Service Desk Support Specialist

4 days ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Job Description

Job Summary

Up to £150 Inside IR35

3 months initially, strong chance of extension

Hybrid Work Arrangement

Fruition IT is seeking a highly skilled 1st Line Service Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch support to our end-users and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Respond to and resolve incoming support requests from end-users in a timely and professional manner
  • Monitor ticketing systems to ensure prompt issue resolution
  • Provide exceptional customer service and ensure a positive user experience
  • Document and track all support interactions and resolutions
  • Collaborate with other IT teams to escalate and resolve complex issues

Requirements:

  • Experience in a 1st line support role with a strong track record of issue resolution
  • Proficiency in a Microsoft environment, including Windows 10/11, Office 365, Exchange, and Active Directory
  • Experience with InTune is a plus, but not required
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Fruition IT:

Fruition IT is a leading provider of IT services, dedicated to delivering exceptional support and solutions to our clients. We are committed to fostering a positive and inclusive work environment, where our employees can thrive and grow.



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