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Second Line IT Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: 2nd Line Engineer

The ideal candidate would have a solid foundation in IT, with a focus on technical problem-solving and a willingness to learn and grow with our company.

We are seeking a highly skilled and motivated 2nd Line Engineer to join our team. As a 2nd Line Engineer, you will be responsible for providing technical support to our end-users, troubleshooting and resolving complex technical issues, and working closely with our 1st Line Team to ensure seamless service delivery.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and remote desktop
  • Troubleshoot and resolve complex technical issues, including hardware and software problems
  • Work closely with the 1st Line Team to ensure seamless service delivery
  • Develop and maintain technical knowledge and skills to stay up-to-date with the latest technologies
  • Collaborate with other teams to resolve technical issues and improve service delivery
Requirements:
  • 2-3 years of experience in a technical support role
  • Strong technical knowledge of Microsoft products and technologies
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong team player with a willingness to learn and grow
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance