IT Support Specialist

3 weeks ago


Leeds, Leeds, United Kingdom Kinetech Full time
Service Desk Analyst

At Kinetech, we're seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second-line technical support to our users. This will involve troubleshooting and resolving technical issues, logging support calls, and documenting their outcomes. You will also be responsible for escalating support requests to the third-line team as necessary. Additionally, you will be responsible for deploying PCs and other technology, installing and configuring operating systems, and maintaining accurate inventory of hardware and software.

Key Responsibilities:
  • Provide first and second-line technical support to users
  • Troubleshoot and resolve technical issues
  • Log support calls and document their outcomes
  • Escalate support requests to the third-line team as necessary
  • Deploy PCs and other technology
  • Install and configure operating systems
  • Maintain accurate inventory of hardware and software

Requirements:
  • Minimum of 1 year's experience in a Service Desk role or similar
  • Experience using Microsoft O365 (Windows 10/11 and Office Suite)
  • Hardware troubleshooting knowledge including laptops, monitors, printers, and AV
  • Basic Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS
  • Able to communicate efficiently and courteously, focusing on customer service

About Kinetech:
Kinetech is a vibrant and creative business based in Central Leeds. We offer a great working environment with coffee and breakfast on tap. If you're passionate about providing excellent customer service and have a strong technical background, we'd love to hear from you.

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