Administration Officer
2 weeks ago
Job Summary
An exciting opportunity has opened up within the Public Health Nursing Service. We are in search of an enthusiastic and organised individual with great attention to detail. The ideal candidate will possess exceptional communication skills, be adaptable in their approach, and proficient in working both independently and collaboratively within a team. The role entails handling calls and utilizing Office 365 applications.
Duties will involve scheduling all Healthy Child Wales clinics to maximize clinic utilization. The candidate will also conduct weekly data validation checks, manage the Public Health Nursing Single Point of Access line, and log all calls and referrals on the Public Health Nursing call system using Health Board systems.
The individual must have experience in data input and communicating with various levels of the organization. They will play a significant role in the team and have opportunities for professional development within the position.
Main Duties of the Job
- Respond to telephone inquiries received via the Single Point of Access line, interacting with patients, relatives, the public, and other departments sensitively and tactfully.
- Ensure accurate data input onto the Single Point of Access system/MS Bookings/Child Health System within specified timelines.
- Support in coordinating/scheduling clinics across the Health Visiting Service, maximizing capacity using MS Bookings.
Being able to speak Welsh is advantageous for this role, though Welsh and/or English speakers are equally encouraged to apply.
About Us
Aneurin Bevan University Health Board is a distinguished NHS organization committed to providing exceptional care. Offering a nurturing work environment where you are valued and trusted, regardless of your specialization or career stage. With integrated acute, primary, and community care services catering to a population of 650,000 and a team of over 16,000 employees.
We provide an outstanding benefits package along with extensive training and development opportunities, including paid mandatory training, in-house programs, chances to earn recognized qualifications, and professional growth pathways. Our flexible work options and emphasis on work-life balance, supported by occupational health services and plans for a Wellbeing Centre of Excellence, aim to assist you in your work environment.
Our Clinical Futures strategy is dedicated to enhancing care closer to home and providing top-notch hospital care when necessary. The Grange University Hospital, part of this strategy, offers specialized and critical care, marking its latest addition opening in November 2020. Join us in innovation and delivering a top-tier healthcare service for the future.
Job Description
Job Responsibilities
Find the full job description and Person Specification attached with the supporting documents or click Apply now to view on Trac.
Qualifications & Knowledge
Essential
- Educated to GCSE Level or equivalent
- Experience and training to Vocational Level 3 or equivalent
- Working knowledge of MS Office & Keyboard skills
Desirable
- RSA 1 and 2 or equivalent
Experience
Essential
- Prior Clerical Experience
- Previous Word Processing
- Experience with Call Handler systems
Desirable
- Experience working in an NHS Organization
- Experience with ABUHB IT systems
Attitude & Abilities
Essential
- Alert and Enthusiastic
- Open to learning new skills
- Mature & flexible to align with service needs
- Methodical & Well Organized
- Capable of accurately and efficiently following instructions
Desirable
- Ability to communicate in Welsh
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