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IT Admin Support

3 months ago

London, Greater London, United Kingdom William College Full time

Position: IT Admin Support

Company: William College

Location: ONSITE, London, UK

Salary: £25K - £28K (Depending on work experience)

Employment Type: Full-Time, work weekdays and weekends, either 9am-5pm or 12pm-8pm

(Full Flexibility)

***We do not sponsor Visa***

Department: Administration

Reporting to: IT Department

Purpose of the Role:

To provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within the student management system.

Key Responsibilities:

Student Information Management:


• Accurately input, update, and maintain student records within the student management system.


• Ensure the confidentiality and security of all student information.


• Generate reports and extracts as required for academic and administrative purposes.


• Coordinate with academic departments to ensure timely and accurate data entry and reporting.


• Handle requests for student transcripts, certificates, and other documentation.

Training and Support:


• Train and guide other departments on the effective use of the student management system.


• Provide ongoing support to staff members, addressing any queries or issues related to the system.


• Develop and update training materials and documentation to facilitate system usage.

Device Management and Replacement:


• Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.


• Assist in the inventory management of IT equipment and ensure timely replacements as needed.

General Administrative Duties:


• Respond to enquiries from staff, students, and external stakeholders regarding student records and information.


• Coordinate with other departments to ensure seamless service delivery related to student administration.


• Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.


• Maintain an organized filing system for student documentation and correspondence.

Continuous Improvement:


• Stay updated with the latest trends in educational administration and student management systems.


• Recommend and implement improvements to existing administrative processes related to student management.


• Participate in training and professional development opportunities to enhance student administrative functions.

Qualifications and Experience:


• A minimum of a diploma or equivalent in IT or Business Administration, or a related field.


• Previous experience in an administrative role with a focus on student management, preferably within an educational institution.


• Proficient in using student management systems and standard office software.


• Strong organizational skills and the ability to work under pressure.

Personal Attributes:


• Excellent communication and interpersonal skills.


• Detail-oriented with a high level of accuracy.


• Proactive and able to multitask effectively.


• A team player with a positive attitude and strong work ethic.

Benefits:

  • Private medical (health) insurance with BUPA
  • Annual leave (5.6 weeks), including bank holidays.
  • Workplace pension scheme.
  • Statutory Sick Pay.
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)