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Customer Account Manager

3 months ago

Avonmouth, United Kingdom Cleveland Cable Company Full time

Company growth requires a Customer Account Manager to handle client accounts. Responsibilities include:

  • Customer Assistance: Respond to inquiries promptly and courteously via phone and email.
  • Issue Resolution: Identify concerns, troubleshoot problems, and guide customers to solutions.
  • Product/Service Knowledge: Develop a deep understanding of company products.
  • Order Processing: Assist with order placement, tracking, cancellations, and modifications for a smooth buying experience.
  • Up-Selling: Identify opportunities for additional products to benefit the customer.
  • Professional Communication: Maintain a friendly and professional communication style that ensures customers feel valued.

Requirements:

  • B2B experience preferred; customer service/sales experience also considered
  • Full training and ongoing development provided
  • On-site position in Avonmouth
  • Monday to Friday, 08:30 - 17:00 working hours
  • Salary based on skills and experience

About Us:

Cleveland Cable Company is the leading UK supplier of cables and accessories, with branches in the UK and Ireland, serving domestic and European markets. Our expansion includes Cleveland Cable Trading FZCO based in Dubai and Superlec Direct - an electrical wholesale, supplier, and retail e-commerce site.

This role is ideal for candidates with relevant experience looking for long-term career opportunities. Join our dynamic team