Entry Level Customer Service Representative

2 weeks ago


Southampton, Southampton, United Kingdom Vibes And Verbs Full time

About Vibes & Verbs:

Welcome to Vibes & Verbs, where words come alive and stories take flight.

We are a dynamic copywriting company passionate about crafting compelling content that resonates with audiences and drives results for businesses worldwide.


Vibes & Verbs, a dynamic copywriting company based in Southampton, UK, is looking for a motivated and customer-oriented Entry Level Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support to ensure their satisfaction and enhance their experience with our company.


Responsibilities:

  • Assist clients with placing orders, processing payments, and resolving any issues related to their accounts or services.
  • Maintain a thorough understanding of our products, services, and policies to effectively address customer questions and concerns.
  • Escalate complex or unresolved issues to the appropriate team members or departments, ensuring timely followup and resolution.

Qualifications:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
  • Strong problemsolving skills and the ability to handle challenging situations with patience and empathy.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems is a plus.
  • Ability to multitask, prioritize tasks effectively, and work well under pressure in a fastpaced environment.
  • A positive attitude, strong work ethic, and a commitment to providing outstanding customer service.


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