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Customer Service Representative

3 months ago

Southampton, Southampton, United Kingdom Relay Group Ltd Full time
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.


Responsibilities:

  • Handle incoming customer inquiries in person
  • Resolve customer complaints or issues in a professional and efficient manner
  • Collaborate with other team members to ensure a seamless customer experience
  • Identify opportunities for process improvements and contribute to ongoing initiatives to enhance customer satisfaction

Skills:

  • Excellent verbal and written communication skills
  • Strong problemsolving and analytical skills to analyse customer needs and provide appropriate solutions
  • Ability to multitask and prioritize tasks in a fastpaced environment
  • Exceptional phone etiquette and customer service skills


If you are passionate about delivering outstanding customer service and enjoy working in a dynamic team environment, we would love to hear from you.


Salary:
From £24,899.05 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Southampton (preferred)

Work Location:
In person

Application deadline: 20/03/2024