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Customer Service Assistant

3 months ago

Southampton, Southampton, United Kingdom VBUSA LTD Full time
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.


Duties:

  • Answer incoming customer inquiries in person
  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Up sell additional products or services to customers when appropriate
  • Resolve customer complaints or issues in a professional and efficient manner
  • Collaborate with other departments to ensure customer satisfaction

Qualifications:

  • Excellent phone etiquette and communication skills
  • Strong data entry skills with attention to detail
  • Ability to analyse customer needs and provide appropriate solutions
  • Ability to work in a fastpaced environment while maintaining a positive attitude

Salary:
From £24,939.64 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/03/2024