Customer Service Process Assistant

4 days ago


Southampton, Southampton, United Kingdom Page Personnel Finance Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Process Assistant to join our team at Page Personnel Finance. As a key member of our finance team, you will be responsible for providing exceptional customer service to our clients and their employees, ensuring timely and accurate payments, and maintaining high standards of compliance.

Key Responsibilities
  • Client Communication: Provide professional and efficient customer service to clients and their employees, responding to queries and resolving issues in a timely and effective manner.
  • Payroll Support: Assist with payroll processing, ensuring accuracy and compliance with relevant regulations and procedures.
  • SLA Management: Maintain and improve service level agreements (SLAs) to ensure high standards of customer service and compliance.
  • Compliance and Risk: Ensure adherence to relevant laws, regulations, and company policies, identifying and mitigating potential risks.
  • Team Collaboration: Work closely with the finance team to ensure seamless communication and collaboration, sharing knowledge and best practices to drive excellence.
Requirements
  • Education: Good standard of education in English and Mathematics, preferably with GCSE level A-C or NVQ 2 qualification in Payroll or suitable experience in an office/payroll/finance environment.
  • Skills: Excellent customer service skills, numerate and methodical, good PC skills, and ability to multitask and prioritize.
  • Experience: Previous experience in a customer service environment, preferably in finance or payroll, with a strong understanding of performance targets and key performance indicators (KPIs).
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Hybrid Working: A flexible working arrangement that balances work and personal life.
  • Benefits Package: A comprehensive benefits package that includes [insert benefits].


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