Customer Service Assistant
1 week ago
Responsibilities:
- Provide exceptional customer service and support to clients via various face to face channels
- Analyze customer inquiries and provide accurate and timely responses
- Assist customers with product information, order placement, and issue resolution
- Upsell products and services to maximize sales opportunities
- Perform data entry and maintain customer records in the database
- Communicate effectively with customers to ensure their needs are met
- Handle customer complaints and provide appropriate solutions or escalate as necessary
Skills:
- Excellent phone etiquette and communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Strong data entry skills with attention to detail
- Multilingual or bilingual abilities are highly desirable
Job Types:
Full-time, Permanent
Salary:
From £23,876.08 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Southampton (preferred)
Work Location:
In person
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