Customer Service Assistant

7 days ago


Southampton, Southampton, United Kingdom Brook Street Full time

Brook Street is looking for enthusiastic individuals with a 'can do' attitude for numerous customer focused roles for a Public Sector client based in Southampton.


Role:
Customer Service Assistant

Hours: 9:00-5:30 Monday -Friday (37.5 hours a week)

Pay:
£11.10 an hour / weekly pay

Contract: 1 year fixed term


As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you

  • Excellent communication and interpersonal skills
  • The ability to develop and maintain good working relationships with colleagues
  • Basic IT skills, as appropriate systems training will be provided
  • Effective problemsolving skills and be a team player who constantly displays commitment and flexibility
  • Excellent organisational skills with great attention to detail
  • The ability to deliver a highquality and caring customer service in a professional and timely manner, creating trust and confidence

Desirable, but not essential, experience in:

  • Working in a customer-facing environment
  • Working in a highvolume processing environment.

The role will require you to:

  • Capture and digitise information as part of a process
  • Act as a first point of contact for customers
  • Manage customer expectations, interact and display professionalism at all times.
  • Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
  • Manage challenging situations displaying professionalism at all times
  • Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
  • Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.


This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

For specific questions related to the role, contact or call Brook Street Manchester on

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