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Field Service Representative

3 months ago

Southampton, Southampton, United Kingdom Mane Contract Services Full time

The role is at a well-known engineering company who specialise in the design, manufacture, and supply of tactical military bridges and other related engineering services. As a Field Service Representative you will Support On-Site Customer Equipment Failure Inspection, Diagnosis, Maintenance, Repairs & Warranty Work.

Tasks
  • Diagnostics, maintenance and repair of military vehicles and equipment, on-site and in the field, in compliance with Company technical service and statutory regulations
  • Independent deployment at a customer's site, with responsibility for order processing and contractual documentation
  • Deployment worldwide (potential for)
  • Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection
  • Responsible for the preparation of safe & compliant work sites, tools & materials
  • Independent management of a facility in collaboration with a technical team
  • Delivery of training tasks, internally and externally with customer community
  • Customer care & satisfaction
  • Execution of fault-finding, defect diagnosis, planned & un-planned maintenance and repair work at all relevant stages
  • Accurate completion of all documentation inclusive of jobsheets and work orders
  • Generation of work breakdown structures, cost estimates, and performance specifications
  • Training and instructing new employees
Requirements
  • C&G Heavy Vehicle Repair level 3 (or equivalent)
  • Military vehicle technical / maintenance experience (desirable)
  • Test authorisation for technical tests specified by the statutory authorities
  • Driving licence Class C (HGV2) minimum (desirable)
  • Experience in vehicle inspection, maintenance & repair, ideally in the field of military equipment, heavy commercial vehicles, construction machinery, agricultural machinery or specialist vehicle manufacture
  • Experience in completion of relevant technical documentation and paperwork as dictated by industry
  • Skill and experience in the operation of automotive diagnostic equipment, diagnostic fault finding and troubleshooting
  • Knowledge of English language, written and spoken
  • Basic knowledge of German language (desirable)
  • Good PC skills, particularly with the common MS Office applicationsRecent exposure to electronic fleet management systems (desirable)
Benefits
  • Flexible working hour arrangements
  • Company cafeteria
  • Additional subsidised company pension scheme
  • Promotion of further qualifications, such as technician training, courses of studies
  • Regular company health management events, such as skin cancer screening, health awareness days, back training courses, etc.
  • Care from our company physicians
  • Children's daycare subsidy
  • Service anniversary bonus
  • Bike leasing
  • Company celebrations, such as Christmas, jubilee and retirement parties
  • Additional site-specific social benefits
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