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Customer Service Team Leader

3 months ago

Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time

Customer Service Team Leader


An exciting opportunity has opened up for a Customer Service Team Leader to lead a dynamic customer service team within a financial institution.

My client have a customer focused strategy and your role as a customer service team leader will play a pivotal part to make a difference, to help grow the company and develop the team.

Whilst you will join as a Customer Service Team Leader you will have the opportunity to develop within the company and grow into other areas of the business within as little as 6-8 months of joining.

If you are a passionate individual who has leadership experience within a customer service team, keep on reading.

This is what you'll be doing
As a Customer Service Team Leader, you'll play a crucial role in ensuring our customers receive top-notch service whilst:

  • Collaborate with the Customer Services Manager to oversee the day-to-day operations of the team.
  • Monitor and report on department performance to ensure quality and productivity goals are achieved.
  • Conduct regular performance reviews and ensure compliance with company standards.
  • Contribute proactively to projects and suggest improvements within the department.

What you'll bring to the team?

  • Strong leadership skills with the ability to motivate and encourage a highperformance team.
  • Resilience in a fastpaced environment, coupled with a resultsdriven mindset.
  • Excellent communication skills and a commitment to delivering exceptional customer service.
  • Ability to manage performance and develop individuals within the team.
  • Confidence in working to strict SLAs and maintaining regulatory compliance.

And this is what you'll get in return?

  • Access flexible benefits and discounts tailored to your lifestyle.
  • Generous recognition schemes celebrating individual and team successes.
  • Opportunities for career development through internal training and progression paths.
  • Personal development plans designed to help you achieve your career ambitions.


If you are interested in this role, please reach out for a confidential chat and I can give you the full details.