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Revenue Assurance Agent
3 months ago
Who are we?
Thames Water is the UK's largest water and wastewater company.
We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.What you'll be doing
We have a new opening, requiring a focused and versatile
Revenue Assurance Agent to join our exciting and newly devised team within our customer excellence programme.
This team had been created to provide a level of control, understanding and assurance around our revenue numbers and the outputs of our processes.
Working within our team, within a fast-paced environment, you the Revenue Assurance Agent will be assisting in ensuring the that our customers are charged correctly and fairly, and that revenue is maximised and opportunities to recover lost revenue are identified and actioned.
What you should bring to the role
- Performing desktops analysis, ensuring that our property base is up to date, preventing properties becoming empty unnecessarily.
- Carrying out checks to ensuring all bills produced are accurate and assisting with the successful completion of annual billing projects.
- Providing assurance around manual adjustment calculations making sure they are inline with policy and sign off procedures.
- Maintaining customer accounts, highlighting any areas of billing errors and opportunities to increase revenue.
- Providing case management handling for customer enquiries
What you should bring to the role
The most important skills are;
- Reliable, proactive, independent, confident, adaptable and thrive in taking accountability to get things done.
- Ability to use IT specifically MS office, with a high attention to detail and good literacy and numeracy skills. SAP will be an advantage but not essential.
- Great customer service skills by being at ease talking to customers on the phone and the ability to listen to their needs.
- Understand how to prioritise your work and know when things need to be escalated and work in a face paced environment.
What's in it for you?
Our competitive salary package includes an excellent contributory pension, 25 days holiday per year increasing to 28 days with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers.
As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador.
Full training will be given for what is undoubtedly an incredibly rewarding experience.It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
