B2b Customer Onboarding Specialist

2 weeks ago


Crawley, West Sussex, United Kingdom Nestle Operational Services Worldwide SA Full time

Position Snapshot

Business area:
Nespresso

Job Title:
B2B Customer Onboarding Specialist

Location:
Field Based (London and Southeast)

Salary:
Circa £32k,000 depending on experience + potential bonus + other fantastic benefits


Although this is a full-time
permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let this stop you from applying.


Position Summary


We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé.

Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world's most trusted brands.

We guarantee quality by taking a careful, thoughtful, and sustainable approach to how we produce and market our premium coffee capsules and machines.


Driven by innovation and quality, Nespresso Professional has ambitious plans to expand its business within the OOH sector across the UK & I and is looking for a Customer Onboarding Specialist to support our mission.

You'll be responsible for evolving our onboarding of new customers and providing hyper care to key customers within the B2B Channel.

You'll achieve this through your high level of professionalism, advocacy and business acumen.

A day in the life of a Customer Onboarding Specialist.

  • Install & deliver training on our highprofile machines in line with KPIs.
  • Provide hyper care to our key customers within the HORECA & Office channels.
  • Provide technical support and training on functionalities of the machine and improvements.
  • Provide first class customer service to our customers.
  • Ensure brand visibility standards are adhered to.
  • Contribute to building customer confidence in Nespresso Professional solutions.
  • Leverage the operational excellence by standardizing processes and defining new way of working.
  • Develop & maintain cohesive crossfunctional relationships, as well as building strong customer rapport.

What will make you successful?

Key attributes will include:

  • Experience delivering effective training is essential.
  • Have a great understanding of the OOH sector and a strategic mindset.
  • Highly motivated and able to work independently as part of a fastpaced team.
  • Good time management, plus a sense of responsibility and accountability.
  • Passion for delivering exceptional customer service.
  • Able to establish and maintain effective relationships crossfunctionally.
  • Flexible and agile with an entrepreneurial mindset.
  • Full driving licence required.

What you need to know


What can we offer in return? Great benefits you'd expect from a business the size of Nestlé - in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

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