Current jobs related to Head of Services - Crawley, West Sussex - Straumann
-
Head of Packaging Operations
1 week ago
Crawley, West Sussex, United Kingdom Nestle Operational Services Worldwide SA Full timeAbout the RoleWe are seeking a highly experienced professional to join our team as a Head of Packaging Operations. This is a full-time permanent opportunity that offers a competitive salary, car allowance, and potential bonus.As a key member of our team, you will be responsible for fostering a collaborative work environment and promoting a healthy work-life...
-
Head of Packaging Operations
1 week ago
Crawley, West Sussex, United Kingdom Nestle Operational Services Worldwide SA Full timeAbout the RoleWe are seeking a highly experienced professional to join our team as a Head of Packaging Operations. This is a full-time permanent opportunity that offers a competitive salary, car allowance, and potential bonus.As a key member of our team, you will be responsible for fostering a collaborative work environment and promoting a healthy work-life...
-
Head of Packaging Operations
2 weeks ago
Crawley, West Sussex, United Kingdom Nestle Operational Services Worldwide SA Full timeAbout the RoleWe are seeking a highly experienced professional to join our team as a Head of Packaging Operations. This is a full-time permanent opportunity that offers a competitive salary, car allowance, and potential bonus.As a key member of our team, you will be responsible for fostering a collaborative work environment and promoting a healthy work-life...
-
Head of Packaging Operations
2 weeks ago
Crawley, West Sussex, United Kingdom Nestle Operational Services Worldwide SA Full timeAbout the RoleWe are seeking a highly experienced professional to join our team as a Head of Packaging Operations. This is a full-time permanent opportunity that offers a competitive salary, car allowance, and potential bonus.As a key member of our team, you will be responsible for fostering a collaborative work environment and promoting a healthy work-life...
-
Human Services Support Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeSalary Range: $36,993 to $45,883.78 Employment Type: Full Time Position Overview - The Family Services Coordinator I serves as an introductory role for individuals working under direct supervision while gaining experience in various program areas including Adult/Adult Protective Services, Child Protective Services, Foster Care/Adoption, Child Care,...
-
Fabric Maintenance Specialist
1 week ago
Crawley, West Sussex, United Kingdom Mane Contract Services Full timeJob SummaryMane Contract Services is seeking a skilled Fabric Maintenance Specialist to join their team. As a key member of the building services team, you will be responsible for ensuring the smooth operation of fabric equipment across various rail stations in the Gatwick/Crawley area.Key ResponsibilitiesReceive and inspect deliveries of materialsVerify...
-
Fabric Maintenance Specialist
1 week ago
Crawley, West Sussex, United Kingdom Mane Contract Services Full timeJob SummaryMane Contract Services is seeking a skilled Fabric Maintenance Specialist to join their team. As a key member of the building services team, you will be responsible for ensuring the smooth operation of fabric equipment across various rail stations in the Gatwick/Crawley area.Key ResponsibilitiesReceive and inspect deliveries of materialsVerify...
-
Family Services Specialist III
2 weeks ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled and experienced Family Services Specialist III to join our team. This is a challenging and rewarding role that requires a strong understanding of social work principles and practices, as well as excellent communication and interpersonal skills.Key ResponsibilitiesMonitor, coordinate, and...
-
Family Services Specialist III
1 week ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled and experienced Family Services Specialist III to join our team. This is a challenging and rewarding role that requires a strong understanding of social work principles and practices, as well as excellent communication and interpersonal skills.Key ResponsibilitiesMonitor, coordinate, and...
-
Family Services Specialist I
2 days ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Family Services Specialist I to join our team at the Commonwealth of Virginia. As a key member of our team, you will be responsible for providing exceptional service to our clients and ensuring the delivery of high-quality programs and services.Key ResponsibilitiesInterpret and apply laws,...
-
Family Services Specialist I
2 days ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Family Services Specialist I to join our team at the Commonwealth of Virginia. As a key member of our team, you will be responsible for providing exceptional service to our clients and ensuring the delivery of high-quality programs and services.Key ResponsibilitiesInterpret and apply laws,...
-
Senior Family Services Coordinator
1 week ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeSenior Family Services CoordinatorCompany: Commonwealth of VirginiaCompensation Range: $39,662 to $53,550Employment Type: Full TimePosition Overview: The Senior Family Services Coordinator operates at an advanced level within the Family Services classification. In this role, you will manage intricate program areas and assume significant responsibilities,...
-
Senior Family Services Coordinator
4 weeks ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeSenior Family Services CoordinatorCompany: Commonwealth of VirginiaCompensation Range: $39,662 to $53,550Employment Type: Full TimePosition Overview: The Senior Family Services Coordinator operates at an advanced level within the Family Services classification. In this role, you will manage intricate program areas and assume significant responsibilities,...
-
Family Services Specialist III
4 days ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob Title: Family Services Specialist IIIHiring Range: $39,662 to $53,550Full Time or Part Time: Full TimeJob SummaryThis is a specialist-level position in the Family Services class series. The Family Services Specialist III specializes in program areas and assumes more complex duties such as interviewing and investigating cases involving suspected...
-
Family Services Specialist III
4 days ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob Title: Family Services Specialist IIIHiring Range: $39,662 to $53,550Full Time or Part Time: Full TimeJob SummaryThis is a specialist-level position in the Family Services class series. The Family Services Specialist III specializes in program areas and assumes more complex duties such as interviewing and investigating cases involving suspected...
-
Fabric Maintenance Specialist
2 days ago
Crawley, West Sussex, United Kingdom Mane Contract Services Full timeJob SummaryWe are seeking a skilled Fabric Engineer to join our team at Mane Contract Services. As a key member of our team, you will be responsible for maintaining and repairing fabric equipment at various rail stations in the Gatwick/Crawley area.Key ResponsibilitiesReceive and inspect deliveries of materialsVerify delivery notes and hand them over to the...
-
Fabric Maintenance Specialist
2 days ago
Crawley, West Sussex, United Kingdom Mane Contract Services Full timeJob SummaryWe are seeking a skilled Fabric Engineer to join our team at Mane Contract Services. As a key member of our team, you will be responsible for maintaining and repairing fabric equipment at various rail stations in the Gatwick/Crawley area.Key ResponsibilitiesReceive and inspect deliveries of materialsVerify delivery notes and hand them over to the...
-
Social Services Professional III
1 week ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled and experienced Family Services Specialist III to join our team. This is a challenging and rewarding role that requires a strong understanding of social work principles and practices, as well as excellent communication and interpersonal skills.Key ResponsibilitiesMonitor, coordinate, and...
-
Social Services Professional III
2 weeks ago
Crawley, West Sussex, United Kingdom Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled and experienced Family Services Specialist III to join our team. This is a challenging and rewarding role that requires a strong understanding of social work principles and practices, as well as excellent communication and interpersonal skills.Key ResponsibilitiesMonitor, coordinate, and...
-
Head of Training and Operations
2 weeks ago
Crawley, West Sussex, United Kingdom Zachary Daniels Full time £32,000Job DescriptionDeputy Head of TrainingAt Zachary Daniels, we are seeking a highly skilled and experienced Deputy Head of Training to join our team. As a key member of our training department, you will play a crucial role in developing and implementing training programs that drive business results.Key Responsibilities:Develop and deliver training programs...
Head of Services
4 months ago
Job Purpose
Straumann Group is a leading provider of Dental Implant, Orthodontics products & digital plat-forms. We are dedicated to revolutionising the B2B customer experience through innovative solutions and exceptional service. As part of our commitment to delivering unparalleled value to our clients, we are seeking a visionary leader to build and lead our next-generation services team and optimising our digital service offerings and platforms.
The Head of Services will play a pivotal role in shaping our customer experience strategy, dri-ving excellence in service delivery, and championing the voice of the customer. This role requi-res a dynamic and customer-centric leader with a passion for innovation, a deep understanding of B2B customer needs, and a track record of building high-performing teams. Additionally, this role will oversee data governance initiatives to ensure the integrity, security, and compliance of customer data.
Key Responsibilities:
1. Strategic Leadership
Develop and execute a comprehensive customer experience strategy aligned with the company's vision and objectives, leveraging digital technologies and best practices to enhance the B2B customer experience.
• Provide strategic direction and vision for our Services Department, aligning goals with organisational objectives.
• Lead a team of managers, providing guidance, coaching, and support to ensure the achievement of departmental targets.
• Collaborate with senior leadership to develop and implement policies and proce-dures that promote efficiency and effectiveness in streamlining our analogue ser-vices and introducing more efficient digital service delivery models.
• Develop and implement customer success programs to drive adoption, retention, and expansion among B2B clients, ensuring long-term value and satisfaction.
2. Team Management
Recruit, onboard, and lead a team of service professionals, fostering a culture of customer obsession, collaboration, and continuous improvement.
• Oversee a team of managers responsible for customer services, first-level support, and digital equipment field trainers.
• Set performance targets, coach, conduct regular performance evaluations, and pro-vide opportunities for professional development.
3. Customer Advocacy
Champion the voice of the customer within the organisation, leveraging customer insights and feedback to drive product enhancements, process improvements, and service innova-tions.
• Ensure the delivery of high-quality customer service & customer technical support training & installation through effective management of the services team.
• Monitor customer feedback and satisfaction metrics, identifying areas for im-provement and implementing strategies to enhance the customer experience.
• Collaborate with cross-functional teams to address complex customer issues and improve service delivery processes.
4. Digital Transformation
Drive digital transformation initiatives across the customer services function, implementing innovative technologies and solutions to streamline workflows, automate processes, and enhance self-service capabilities.
5. Data Governance
Oversee data governance initiatives to ensure the integrity, security, and compliance of customer data, establishing policies, procedures, and controls to mitigate risks and ensure regulatory compliance
6. Cross Functional Collaboration
Collaborate closely with sales, marketing, product development, and IT teams to ensure a-lignment of customer experience initiatives with business goals and objectives.
Qualifications:
• Bachelor's degree in computer science, Information Technology, Business Administra-tion or a related field. MBA preferable.
• Progressive experience in B2B customer service management, with a track record of building and leading high-performing teams.
• Deep understanding of B2B customer needs, market dynamics, and emerging trends in customer service and experience.
• Proven experience driving digital transformation initiatives, leveraging technologies such as CRM systems, AI, chatbots, and analytics platforms.
• Strong leadership and communication skills, with the ability to inspire and motivate teams to achieve excellence.
• Strategic thinker with the ability to translate customer insights into actionable strate-gies and initiatives.
• Knowledge of data governance principles and practices, with experience implementing data governance frameworks and controls.
• Customer-centric mindset, with a passion for delivering exceptional service and driving customer loyalty.