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Human Services Support Specialist
2 months ago
Salary Range: $36,993 to $45,883.78
Employment Type: Full Time
Position Overview - The Family Services Coordinator I serves as an introductory role for individuals working under direct supervision while gaining experience in various program areas including Adult/Adult Protective Services, Child Protective Services, Foster Care/Adoption, Child Care, and Employment Services. Employees engage in routine to intermediate casework tasks, with their actions typically reviewed by a supervisor before proceeding with case interventions. Upon successful completion of the training program and receipt of necessary approvals, the employee may be promoted to a Family Services Coordinator II, becoming eligible for a salary increase as outlined by the local agency's compensation structure. Distinction of Roles - The Family Services Coordinator I is differentiated from the Family Services Coordinator II by the latter's ability to operate more autonomously as a fully competent Family Services Coordinator. Key Responsibilities (Illustrative Only) – Interprets relevant laws, policies, and regulations within their designated area; Monitors, coordinates, and administers specific programs as assigned; Facilitates services within their area of responsibility; Conducts interviews and assesses client needs along with other pertinent factors such as education, skills, abilities, interests, and support systems; Informs clients about related service programs, including rules, regulations, and their rights to participate; Presents cases to determine suitable services and develops/implements service plans; Provides case management services to ensure compliance; Manages program waiting lists; Tracks expenditures, prepares and submits budget estimates, and ensures timely payment for services; Completes all necessary federal, state, and local planning and reporting requirements; Collaborates with other agencies and participates in multi-disciplinary and interagency teams to provide services to clients; Conducts overall monitoring of programs within their area of responsibility; Acts as a resource for clients and the community in their area of expertise; Provides after-hours on-call support and responds to emergencies in child/adult protective services and/or foster care. Knowledge, Skills, and Abilities: Knowledge - Basic understanding of social work principles and practices, human behavior, and motivational theories, as well as social, economic, and health issues. Skills - Proficiency in operating a motor vehicle and personal computer with relevant software. Abilities - Demonstrated capacity to communicate effectively in both oral and written forms; interview, assess needs, counsel, and refer clients to additional resources as necessary; develop and implement service plans to ensure the delivery of appropriate services; make informed decisions within the framework of existing laws, policies, and regulations; respond to clients' emotional needs to achieve service objectives; plan and manage personal work activities, including service delivery, report preparation, record-keeping, and related tasks; establish and maintain effective relationships; and stay informed about current trends and developments in the social work field. Education and Experience - A minimum of a Bachelor's degree in a Human Services field or a Bachelor's degree in any discipline accompanied by at least two years of relevant experience in a Human Services context, as mandated by applicable regulations. A BSW or MSW degree and a Commonwealth of Virginia Social Worker license are preferred.