Customer Account Specialist

2 weeks ago


Crawley, West Sussex, United Kingdom TechNichols Resourcing Full time

Location:
Commutable from Crawley, Horsham, East Grinstead, Redhill, Croydon, Brighton and surrounding areas
Company

  • Full training will be provided by mentors who will guide you through the sales order processing, quotations and sales support tasks.
  • Training will focus on:
  • Diverse and evolving product range. (This will involve some time in production to get "hands on" experience with the product).
  • Order processing, quotation and sales support procedures and tools.
  • The company ERP system.
The company have around 130 staff across UK, USA & Europe - 115 staff in UK.

They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.


Responsibilities

  • Processing sales/service orders with accuracy and efficiency ensuring proper configuration, pricing and delivery scheduling from initial enquiry, order intake, order fulfilment, shipment through to invoice.
  • Taking ownership for the entire life cycle of the order and act as liaison between Engineering, Production, Service and Accounts departments.
  • Preparation of sales quotations for the full product range.
  • This encompasses organising the technical and commercial support data required for the preparation of the quotation and presenting this for ease of checking.
  • Communicating the said pertinent information within the quotation to the Sales Manager or Customer.
  • Reviewing factory confirmed despatch dates against requested despatch date and take appropriate action to align the dates as closely as possible.
  • Preparing all necessary trade / export / import documents according to the applicable commercial laws and regulations and ensuring freight is booked to customer requirements.

Requirements:

  • Interest and ability to understand and learn the technical properties/data of the diverse product range
  • Confident with good communication skills to liaise with our extensive range of worldwide customers and internal departments.
  • Meticulous, accurate with a keen eye for detail.
  • Ability to work under pressure, taking responsibility for orders received, quotations, projects and customer interactions to fully support the sales department.


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