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User Trainer

3 months ago

Swindon, Swindon, United Kingdom Grafton Recruitment Full time

Job Title:
User Trainer

Location:
Swindon (Hybrid remote working)

Hourly Rate:
£14.33 to £16.96 dependant on experience

Hours:
Monday to Friday 37.5 hours

Length of the contract: 3 months

Grafton Recruitment are currently seeking a User Trainer for our Public Sector client based in Lincoln.

The User Trainer will play a major role in transforming the way the business operates by training users and working at the heart of the tool's adoption.


Duties of the User Trainer:

  • Responsible for the effective delivery of training by analysing and scoping issues, undertaking training needs assessments, identifying user and business requirements, and thus adapting the training offering and approach tailored to user specific requirements.
  • To work with the business against their delivery plans and to meet their implementation targets.
  • To monitor performance and regularly report upwards against plans, targets and priorities, escalating actions, risks and issues where appropriate.
  • To maintain an overall understanding of the strategic direction of training within the organisation and other relevant priorities.
  • To operate independently and autonomously, following the agreed workplan while working within a recognised national team structure where you contribute and feed in input to positively influence the direction of the programme.

Role Criteria:

  • Experience working in adult learning.
  • Experience of training users in a digital system or data platform.
  • Experience managing and engaging with stakeholders of various seniorities.
  • Excellent interpersonal and communication skills which can be tailored depending on audience.
  • Knowledge of training techniques and delivery approaches.
  • Proven ability to effectively problemsolve.
  • Experience scoping training requirements and conducting training needs assessments.
  • Experience of working within a change management/training setting.
  • Calm and patient while dealing with people that are overloaded and under pressure to deliver.
  • Continually engaging and motivating staff/ users, bringing a sense of enthusiasm and positivity to them.
  • A qualification or certification in change management, business change or training delivery.

Hiring Contact:
Katie Storr

Agency:
Grafton Recruitment

If you would like any further information about any vacancies before applying, please feel free to contact