Product Trainer

3 weeks ago

Swindon, United Kingdom National Trust Full time

The Trust cares for an internationally significant collection of over 1 million items across 300+ properties located across England, Wales and Northern Ireland.

Our Collections Management System (CMS) holds the inventory of the National Trust’s collection, the system helps us understand our collection, its condition and significance, and to prioritise conservation activities. Our records tell the story of our collections and how we look after them for ever, for everyone.

We are embarking on a project to transform how information about our collection is acquired, stored, managed and used; and as part of this project, a new Collections Management System (CMS) will be implemented.

We’re looking for a Product Trainer to deliver high quality training for our current CMS, ensuring the best experience for Users, using a blended training approach.

Currently we provide training resources, such as videos, for self-led learning, Webex courses and drop-in sessions. It’ll be required that this is expanded and developed alongside other training delivery methods.

This is a part time (3 days per week) fixed-term contract for a period of 2 years.

Your contracted place of work is our Head Office in Swindon, but we offer hybrid and flexible working arrangements that strikes the right balance for you and the Trust. Please contact us if you would like to discuss this.

What it's like to work here:We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine.

We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve.

We’re for ever, for everyone and we really mean that.

What you'll be doing:You’ll be a key member of the Collections Management System Support Team. Working with other members of the team you’ll use a blended approach to training to ensure the best experience for the Users.

You will be planning training by determining business needs and arranging training as required.

You’ll prepare and maintain training materials, creating new material as required.

You will facilitate learning in a dynamic way, ensuring training is inclusive for all delegates.

You’ll be an excellent team member. Sharing knowledge and information to create a great place to work.

Who we're looking forWe recommend you view the full role profile document attached. You don't need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role. We’d love you to have:

- A full knowledge of the system functions and have a good understanding of learning methodologies along with the business process supported by the Collections Management System.
- Understanding of CMS functions
- Communications and networking skills
- Attention to detail and ability to create and maintain accurate records of delegates bookings and attendance
- Ability to create and analyse training evaluation
- Advanced in Microsoft Office packages

Along with your CV please include a covering letter of no more than 500 words telling us about your skills and experience and how this relates to the role.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (22.5 hrs pw for 24 mo)

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